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Apple Computing Products:
macOS - Notebook Hardware
repair problems please help!...
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<blockquote data-quote="chat19" data-source="post: 559536" data-attributes="member: 35960"><p>BEST THING EVER! so I called back and talked to guy and told him that even after I had my computer repaired I was having problems. so he said "how would you feel if we sent you a new computer. what upgrades did you add?" so i told him i went with the 160gb HDD and he said "is it OK that we send you the 2.4 ghz model so we can save time by not switching the HDD because that is the standard configuration?" </p><p></p><p>Incredible. I cannot think of ANY other company that would do that. </p><p></p><p>*****WORD OF ADVICE********</p><p></p><p>because they have to take your complaints at your word, i HIGHLY recommend that you use a digital camera to get a video of the problem. I did that and e-mailed it to the guy (compressed to under 5 mb works best) while i was on the phone and he said how much easier it made his job and helping me get a new computer...</p><p></p><p>Happy New Year to all!</p></blockquote><p></p>
[QUOTE="chat19, post: 559536, member: 35960"] BEST THING EVER! so I called back and talked to guy and told him that even after I had my computer repaired I was having problems. so he said "how would you feel if we sent you a new computer. what upgrades did you add?" so i told him i went with the 160gb HDD and he said "is it OK that we send you the 2.4 ghz model so we can save time by not switching the HDD because that is the standard configuration?" Incredible. I cannot think of ANY other company that would do that. *****WORD OF ADVICE******** because they have to take your complaints at your word, i HIGHLY recommend that you use a digital camera to get a video of the problem. I did that and e-mailed it to the guy (compressed to under 5 mb works best) while i was on the phone and he said how much easier it made his job and helping me get a new computer... Happy New Year to all! [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
repair problems please help!...
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