- Joined
- May 20, 2008
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- U.S.
- Your Mac's Specs
- 2017 15" MBP, 16gig ram, 1TB SSD, OS 10.15
As many of us know...when it comes to the computer industry...Apple is #1 in customer service (by far). And the majority of the time when it comes to warranty/repair issues...Apple seems to bend over backwards to take care of things.
Of course occasionally someone will post a thread where they say that Apple customer service is the worst ever:
- Apple sucks
- will never purchase an Apple product again
- gonna e-mail Tim Cook
- been on the phone for hours with multiple Apple reps.
- going to start a class action suit
- gonna post all over the internet to let everyone know how bad Apple is
- and we get a long over-detailed dissertation of how Apple is wrong & the individual user is right.
Well I just wanted to post one more positive Apple warranty/repair experience.
About a week ago my 13" 2011 MacBook Pro was starting to act up. I was getting all sorts of crazy cursor control problems:
- cursor would slowly jiggle or jump from one side of the display to another
- unwanted trackpad gestures (swiping, zooming, etc.)
- unwanted trackpad clicking (seemed like some "phantom" person was constantly doing single & double clicks).
- apps launching & folders opening mysteriously
So I thought...is this a:
- software issue
- hardware issue
- malware problem
- do I have some sort of new Mac virus
- who knows
But then I also thought..."Hey...I'm a pretty knowledgeable Mac person...I can fix this."
I:
- ran Onyx
- SMC reset
- NVRAM/PRAM reset
- even reluctantly reinstalled the OS
- installed all software updates
After a few hours...no LOVE...still had the problem. Computer was almost unusable with all of the trackpad issues.
So now I'm thinking...I bought this computer used...but it does still have Applecare on it...so I'll take it in to my local Apple Store for examination.
Long story short...took it in on Monday...and the "pre-exam" appeared to indicate that the trackpad was bad. Apple estimated a 3-5 day repair turnaround (which seemed sort of long to me given my prior Apple repair experiences). But they said that they were super busy with the new iPhone and iOS 7 releases...as well as back to school customers.
So I thought no problem...as long as it gets fixed. And the Apple "Genius" said that it could be shorter. Anyways...got the computer back on Wednesday (48 hours later). They did replace the trackpad...and now everything is fine!!
It was only about a $91 dollar repair (pretty cheap for Apple...$51 for parts & $39 for labor)...but hey...I'll take it! And of course since the computer still had Applecare...the repair was $0.00 cost to me!!!
Thanks for reading,
- Nick
Of course occasionally someone will post a thread where they say that Apple customer service is the worst ever:
- Apple sucks
- will never purchase an Apple product again
- gonna e-mail Tim Cook
- been on the phone for hours with multiple Apple reps.
- going to start a class action suit
- gonna post all over the internet to let everyone know how bad Apple is
- and we get a long over-detailed dissertation of how Apple is wrong & the individual user is right.
Well I just wanted to post one more positive Apple warranty/repair experience.
About a week ago my 13" 2011 MacBook Pro was starting to act up. I was getting all sorts of crazy cursor control problems:
- cursor would slowly jiggle or jump from one side of the display to another
- unwanted trackpad gestures (swiping, zooming, etc.)
- unwanted trackpad clicking (seemed like some "phantom" person was constantly doing single & double clicks).
- apps launching & folders opening mysteriously
So I thought...is this a:
- software issue
- hardware issue
- malware problem
- do I have some sort of new Mac virus
- who knows
But then I also thought..."Hey...I'm a pretty knowledgeable Mac person...I can fix this."
I:
- ran Onyx
- SMC reset
- NVRAM/PRAM reset
- even reluctantly reinstalled the OS
- installed all software updates
After a few hours...no LOVE...still had the problem. Computer was almost unusable with all of the trackpad issues.
So now I'm thinking...I bought this computer used...but it does still have Applecare on it...so I'll take it in to my local Apple Store for examination.
Long story short...took it in on Monday...and the "pre-exam" appeared to indicate that the trackpad was bad. Apple estimated a 3-5 day repair turnaround (which seemed sort of long to me given my prior Apple repair experiences). But they said that they were super busy with the new iPhone and iOS 7 releases...as well as back to school customers.
So I thought no problem...as long as it gets fixed. And the Apple "Genius" said that it could be shorter. Anyways...got the computer back on Wednesday (48 hours later). They did replace the trackpad...and now everything is fine!!
It was only about a $91 dollar repair (pretty cheap for Apple...$51 for parts & $39 for labor)...but hey...I'll take it! And of course since the computer still had Applecare...the repair was $0.00 cost to me!!!
Thanks for reading,
- Nick