- Joined
- Nov 30, 2005
- Messages
- 46
- Reaction score
- 0
- Points
- 6
- Location
- Cork, Ireland
- Your Mac's Specs
- 21" Imac
I bought my G5 iMac in Sept 05 and was having a great time till saturday when my power supply decided to give up. No problem I thought I'll just ring Apple and get it sorted in a few days. Oh how wrong I was.....
First let me say that maybe it was partly my fault but I would have assumed that I could ring apple for support within the first year without worrying about getting charged for it.
OK. so I ring my local service center (there's only one) and explained what the problem was. No worries they said just bring it along. So in I go and get told it will take at least 2 - 3 weeks to get it back. This was before they even looked at it. "er I paid 2K for this machine your telling me that I have to wait a month to get it fixed" yes.
Fine I ring apple and get told that as my machine is older then 90 days I will be charger for the support call (i will receive a refund if its hardware related, but thats still out of order in my book) So I can either pay it or buy a care plan and they'll send me out a tech who will take it away but it could still take 3 weeks to get fixed. (Dell's warranty is better then that for crying out loud!!!!!)
This was all on monday so with no option I took it to the service center. I rang today just to see if there was any news and was told "We said 2 to 3 weeks. Dont call us we'll call you"
Now I understand there might be a shortage of parts or a high number of repairs but this is too much. I really thought hard before buying my mac as it was either that or a Dell/Custom Build. Now I'm really begining to regret my purchase. I'm a pc tech so I could have fixed the pc by now and even dell would have shipped me a replacement psu in a few days.
Sorry for being such a long post but honestly if I had know the service was so poor I would have taken my cash somewhere else.
First let me say that maybe it was partly my fault but I would have assumed that I could ring apple for support within the first year without worrying about getting charged for it.
OK. so I ring my local service center (there's only one) and explained what the problem was. No worries they said just bring it along. So in I go and get told it will take at least 2 - 3 weeks to get it back. This was before they even looked at it. "er I paid 2K for this machine your telling me that I have to wait a month to get it fixed" yes.
Fine I ring apple and get told that as my machine is older then 90 days I will be charger for the support call (i will receive a refund if its hardware related, but thats still out of order in my book) So I can either pay it or buy a care plan and they'll send me out a tech who will take it away but it could still take 3 weeks to get fixed. (Dell's warranty is better then that for crying out loud!!!!!)
This was all on monday so with no option I took it to the service center. I rang today just to see if there was any news and was told "We said 2 to 3 weeks. Dont call us we'll call you"
Now I understand there might be a shortage of parts or a high number of repairs but this is too much. I really thought hard before buying my mac as it was either that or a Dell/Custom Build. Now I'm really begining to regret my purchase. I'm a pc tech so I could have fixed the pc by now and even dell would have shipped me a replacement psu in a few days.
Sorry for being such a long post but honestly if I had know the service was so poor I would have taken my cash somewhere else.