New iPhone isn't showing up on iTunes

[Bob M.]

I just bought a new iPhone 11 a few days ago. It replaces my very old iPhone 5c. I have an iMac and I'm using OSX High Sierra (10.13.6). iTunes (12.8.2.3) doesn't seem to acknowledge my new iPhone when plugged into my iMac via the lightening cable but the old 5c phone works fine with iTunes. I cannot get the iPhone icon to appear in the upper left corner of iTunes for my new iPhone 11 nor can I carry out any operations. Is there some way to force iTunes to recognize this phone. Any advice is helpful, as I'm not really a power user. I'm sure I'm doing something wrong but I don't know what.

Thanks in adv,
Bob M.

 

[pm-r]

I cannot get the iPhone icon to appear in the upper left corner of iTunes for my new iPhone 11 nor can I carry out any operations.

Maybe try and follow the instructions here where it says learn what to do:

Locate and view your iPhone or iPad on your computer

When you connect your iPhone, iPad, or iPod to your computer, it should appear in the Finder or iTunes.

support.apple.com

Hopefully, the answer will be in there somewhere.


- Patrick
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[chscag]

Try going through this Apple Support Article. I have had the same problem on occasion with not only a new iPhone but one that was formerly recognized by iTunes or the Finder.

If your computer doesn't recognize your iPhone or iPad

When your device is turned on and connected to your computer, it should appear in the Finder or iTunes. If you don't see it, or you get an unknown error or 0xE error, follow these steps.

support.apple.com