- Joined
- May 27, 2006
- Messages
- 445
- Reaction score
- 16
- Points
- 18
- Location
- Concord, NC
- Your Mac's Specs
- Macbook Pro 17" 2.6GHz 4GB RAM
Well, I shipped in my MBP last Friday to Apple to get the logic board replaced along with a few other things dealt with (the top of the speaker gives a bit and creaks when you press on it lightly, wifi "forgetting" settings while other computers work fine with my new Belkin router, failing to wake up from sleep quite a few times lately).
Checked the Repair status on Apple's site on Tuesday, since they should have gotten the laptop on Monday per DHL's site- showed Repair Pending. I thought that "Repair Pending" meant that they were working on it. Yesterday, I checked again and read carefully when Repair Pending meant and realized that it meant that they hadn't got the laptop yet. Emailed Apple to ask them if their website was wrong or had they really not gotten it yet.
Called DHL and they showed the laptop getting to their Texas depot on Monday morning- no record of it after that. Promised a call back within 6 hours- no call. Called again this morning, no news- promised a call back within 2 hours- no call. Called Apple on my way home from work- apparently they had taken my email and already assigned an internal person to investigate the issue with DHL. Unfortunately, the investigative/claim process takes 5 business days. They will replace my MBP if DHL can't find it.
So my questions are:
-Should I make a stink about it taking so long, seeing as how it's not Apple's fault?
-Is their a DHL racket going on at the Texas depot? I found it curious that the box Apple shipped me did not mention Apple's name on it anywhere, not even on the shipping label, just ACI. My guess is either it's misplaced or a DHL employee or two knows what ACI is and couldn't resist stealing my $2000 laptop.
Look forward to the responses.
Checked the Repair status on Apple's site on Tuesday, since they should have gotten the laptop on Monday per DHL's site- showed Repair Pending. I thought that "Repair Pending" meant that they were working on it. Yesterday, I checked again and read carefully when Repair Pending meant and realized that it meant that they hadn't got the laptop yet. Emailed Apple to ask them if their website was wrong or had they really not gotten it yet.
Called DHL and they showed the laptop getting to their Texas depot on Monday morning- no record of it after that. Promised a call back within 6 hours- no call. Called again this morning, no news- promised a call back within 2 hours- no call. Called Apple on my way home from work- apparently they had taken my email and already assigned an internal person to investigate the issue with DHL. Unfortunately, the investigative/claim process takes 5 business days. They will replace my MBP if DHL can't find it.
So my questions are:
-Should I make a stink about it taking so long, seeing as how it's not Apple's fault?
-Is their a DHL racket going on at the Texas depot? I found it curious that the box Apple shipped me did not mention Apple's name on it anywhere, not even on the shipping label, just ACI. My guess is either it's misplaced or a DHL employee or two knows what ACI is and couldn't resist stealing my $2000 laptop.
Look forward to the responses.