- Joined
- Mar 16, 2005
- Messages
- 290
- Reaction score
- 3
- Points
- 18
- Location
- New Jersey
- Your Mac's Specs
- Dual 1.8GHz Power Mac G5; 1GB SDRAM; 160GB Serial ATA; 20 inch Cinema Display
Before I do I have a few questions.
First the problem. My 23 inch Cinema Display flickers and turns purple and pink. When it flickers I get like green, blue, white spirit like designs on the display. When I check the connection on the back of the G5 it goes back to normal. Anyway, I've called Apple 3 times now and they have been very helpful. Good thing I have the 3 year service and support plan.
First they thought it may be the video card (nVidia Geforce 6800 Ultra DDL). So they sent me a new one, swapped them and shipped back the old one. Now it still does it.
So, by the third phone call they said it may be the logic board or the display. They think the logic board because the video card for some reason isn't sitting right and there is a bit of movement when I touch it. Do any of your's move a little tiny bit? Any of you with a PwrMac G5 and a 6800 that is.
Because of this, they would like me to bring it into a certified Mac support agent. Around me, there are 3 locations. 2 of the 3 are decent options.
One is the Mac Store in the mall by my house. The problem is carrying the Display and the Tower through the mall is going to be an issue.
The second is a CompUSA close by as well. I'd rather bring it there because they are just like a walk in and walk out. No lugging through a crowded mall. The problem is... They don't seem too friendly and there customer service skills are horrible. They said they'll have to keep it for 3 to 5 buisness days if parts are needed. Has anyone ever delt with CompUSA computer service? I'm just worried about leaving it with them. I don't trust them for some reason. Its that gut feeling.
Could anyone give me, if any, experiences they've had with their (CompUSA) computer repair service. I'd really appreciate it.
And if any of you have had this problem with the screen flickering and going pink, I'd like to hear that as well.
Thanks again. I'm sorry this is so long. I just need your thoughts and opinions before I drop it off.
First the problem. My 23 inch Cinema Display flickers and turns purple and pink. When it flickers I get like green, blue, white spirit like designs on the display. When I check the connection on the back of the G5 it goes back to normal. Anyway, I've called Apple 3 times now and they have been very helpful. Good thing I have the 3 year service and support plan.
First they thought it may be the video card (nVidia Geforce 6800 Ultra DDL). So they sent me a new one, swapped them and shipped back the old one. Now it still does it.
So, by the third phone call they said it may be the logic board or the display. They think the logic board because the video card for some reason isn't sitting right and there is a bit of movement when I touch it. Do any of your's move a little tiny bit? Any of you with a PwrMac G5 and a 6800 that is.
Because of this, they would like me to bring it into a certified Mac support agent. Around me, there are 3 locations. 2 of the 3 are decent options.
One is the Mac Store in the mall by my house. The problem is carrying the Display and the Tower through the mall is going to be an issue.
The second is a CompUSA close by as well. I'd rather bring it there because they are just like a walk in and walk out. No lugging through a crowded mall. The problem is... They don't seem too friendly and there customer service skills are horrible. They said they'll have to keep it for 3 to 5 buisness days if parts are needed. Has anyone ever delt with CompUSA computer service? I'm just worried about leaving it with them. I don't trust them for some reason. Its that gut feeling.
Could anyone give me, if any, experiences they've had with their (CompUSA) computer repair service. I'd really appreciate it.
And if any of you have had this problem with the screen flickering and going pink, I'd like to hear that as well.
Thanks again. I'm sorry this is so long. I just need your thoughts and opinions before I drop it off.