- Joined
- Jan 23, 2008
- Messages
- 65,248
- Reaction score
- 1,833
- Points
- 113
- Location
- Keller, Texas
- Your Mac's Specs
- 2017 27" iMac, 10.5" iPad Pro, iPhone 8, iPhone 11, iPhone 12 Mini, Numerous iPods, Monterey
As you may be aware, our membership has been required to reset their log on password.
The Staff has received numerous "Contact Us" inquiries from members who were having difficulty with the password reset. Some of the difficulties encountered have been due to user error or non response from the system. However, the overwhelming majority of problems with the reset have been because the member's personal profile was outdated.
The outdated item that causes the reset to fail is your email address. The automatic password reset requires your correct email address to be on file so that a temporary password to log you on can be sent to it. If you change your email address and fail to update your personal profile we have no way to send you that temporary password. Additionally, what it does is cause the Staff to first try to contact you in order to obtain your correct email address, and then access the data base to enter the correction, and finally tell the system to send you a password change reminder.
The Staff thanks all our members for their participation and wishes everyone a great Summer (and Winter down below)!
Best regards.
The Staff has received numerous "Contact Us" inquiries from members who were having difficulty with the password reset. Some of the difficulties encountered have been due to user error or non response from the system. However, the overwhelming majority of problems with the reset have been because the member's personal profile was outdated.
The outdated item that causes the reset to fail is your email address. The automatic password reset requires your correct email address to be on file so that a temporary password to log you on can be sent to it. If you change your email address and fail to update your personal profile we have no way to send you that temporary password. Additionally, what it does is cause the Staff to first try to contact you in order to obtain your correct email address, and then access the data base to enter the correction, and finally tell the system to send you a password change reminder.
The Staff thanks all our members for their participation and wishes everyone a great Summer (and Winter down below)!
Best regards.