- Joined
- Jun 29, 2012
- Messages
- 1
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- 0
- Points
- 1
29-Jun-2012 9:26 AM
Apple has by far, hands down, the worse customer service I have ever dealt with. And a strange way of 'resolving' issues with their long-term customers.
I recently decided to switch to Android for a few months until iPhone5 was released, at which point my contract would be up and I would be able sign to get a new iPhone. However, in the meantime I had enough credit with my provider to get an Android until then.
Anway, I switched from iPhone to Android and had an immediate problem with the iMessage attaching itself to my phone number and not allowing any text messages to my phone number get through to my phone because it kept defaulting to my iMessage account (that had been deactivated when I switched)
I went online, found a solution which involved removing my device from my AppleID support page. Didn't work. Then I tried the next step and removed my phone number from the account. Didn't work. I phoned Apple and proceeded to spend THREE hours on the phone with Tech Support who...Couldn't figure it out. He tried a multitude of different things finally getting me to totally wipe my iPhone. I did. Didn't fix the problem. He tells me he will contact the Engineering Department and phone me in two days... Two days later? Nothing. Three days? Nothing. Four days? Still nothing. Finally, I phone Apple. FOUR hours later ... The end result is this...
Apple tells me to wait THIRTY days to see if the problem will fix itself. Thirty days of paying for full service that I am not recieving due to Apples incompetence. Can you believe that? My service provider steps in (they have nothing to do with) and they get so tired of Apple's rudeness that my service provider offers to help me by giving me an iPhone.
End result? I want to be an Android user and Apple is forcing me to be an iPhone user and wouldn't even offer me a loaner phone until they could get things figured out on their end.
I am 100% upset with Apple and the way they treat their customers, and I would never recommend an Apple product to anyone so long as I live.
Anisa
Apple has by far, hands down, the worse customer service I have ever dealt with. And a strange way of 'resolving' issues with their long-term customers.
I recently decided to switch to Android for a few months until iPhone5 was released, at which point my contract would be up and I would be able sign to get a new iPhone. However, in the meantime I had enough credit with my provider to get an Android until then.
Anway, I switched from iPhone to Android and had an immediate problem with the iMessage attaching itself to my phone number and not allowing any text messages to my phone number get through to my phone because it kept defaulting to my iMessage account (that had been deactivated when I switched)
I went online, found a solution which involved removing my device from my AppleID support page. Didn't work. Then I tried the next step and removed my phone number from the account. Didn't work. I phoned Apple and proceeded to spend THREE hours on the phone with Tech Support who...Couldn't figure it out. He tried a multitude of different things finally getting me to totally wipe my iPhone. I did. Didn't fix the problem. He tells me he will contact the Engineering Department and phone me in two days... Two days later? Nothing. Three days? Nothing. Four days? Still nothing. Finally, I phone Apple. FOUR hours later ... The end result is this...
Apple tells me to wait THIRTY days to see if the problem will fix itself. Thirty days of paying for full service that I am not recieving due to Apples incompetence. Can you believe that? My service provider steps in (they have nothing to do with) and they get so tired of Apple's rudeness that my service provider offers to help me by giving me an iPhone.
End result? I want to be an Android user and Apple is forcing me to be an iPhone user and wouldn't even offer me a loaner phone until they could get things figured out on their end.
I am 100% upset with Apple and the way they treat their customers, and I would never recommend an Apple product to anyone so long as I live.
Anisa