- Joined
- Jul 6, 2008
- Messages
- 863
- Reaction score
- 52
- Points
- 28
So yesterday I went to AT&T's website to trade in my iPone X for the new iPhone SE. First of all, their website is really buggy and poorly designed, but that's another matter. I finally get my order placed. During the order process I was TWICE sent a verification code to "let's make sure it's you." Well, this afternoon they send me an email to say they cancelled my order because they couldn't verify it was me. Are you freaking kidding me? So then I end up wasting an hour and a half on the phone with them (mostly on hold) when I needed to be working on something else. The two CSRs I had to speak to were very professional and polite, but man, what a fiasco for a simple order! They said it was likely because my shipping address was different than my billing address. Well, then why let me modify the shipping address or allow me to place the order in the first place? I've done this twice before in the past with no issue. I work full time, so I can't receive the order at home since it requires a signature.
Yes, I know this is a 'first world problem," but it just goes to show you the importance of making things easy and transparent for the customer. They REALLY need to work on their customer web experience. But again, their customer service reps were great, so I'll give them that!
P.S. Excited about the new SE! Got the black/256GB. As much as I love the iPhone X/11 style, I still prefer the form factor of the SE and also prefer TouchID to FaceID.
Yes, I know this is a 'first world problem," but it just goes to show you the importance of making things easy and transparent for the customer. They REALLY need to work on their customer web experience. But again, their customer service reps were great, so I'll give them that!
P.S. Excited about the new SE! Got the black/256GB. As much as I love the iPhone X/11 style, I still prefer the form factor of the SE and also prefer TouchID to FaceID.