Fraudulant victim

[Acantheae]

Everyone thinks they cannot be taken in by fraudsters including myself. I had trouble with my printer. I struggled for two weeks to fix the scanner problem the situation was hopeless. So I contacted Hewlett Packard or so I thought. After quite some time had elapsed the fault was presumably fixed and then I had to pay for the services. Trying out the printer later and you can guess, the problem was still there !! My question how can I ensure that they have not left any software or extraneuos items to enable access to my computer? I have subsequently found that HP Do Not charge for services

 

[Slydude]

I'm sure others will chimer in with additional ideas, but for the moment, the first thing that occurs to me is a question: Did you give them remote access to your computer at any time?

It's possible that you were connected with HPO support and they just didn't get the problem solved. If you're concerned that you might have connected to someone other than HP, consider using another device such as your phone or tablet to change passwords -- especially for financial-related sites/information.

 

[Acantheae]

Many thanks for your answer. Unfortunately I did use a remote system called Any Desk. How can I clear from my computer any debris that shouldn't be there?

 

[pm-r]

How can I clear from my computer any debris that shouldn't be there?

You can find one method here:
How to remove AnyDesk app from my Mac?

How to remove AnyDesk app from my Mac? - Apple Community

discussions.apple.com

And lots more hits if you need them from here:

mac delete "Any Desk" software - Google Search

PS: have you got your printer problem sorted out and fixed???




- Patrick
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[Acantheae]

Hi Patrick
I have been in touch with HP after about an hour online they reckon the problem is fixed
The problem still exists. This is a very strange situation after using the scanner for two years it has suddenly developed this fault. I am at aloss to know the cause. Many thanks for your reply.

 

[pm-r]

The problem still exists. This is a very strange situation after using the scanner for two years it has suddenly developed this fault. I am at aloss to know the cause. Many thanks for your reply.

Why not post your particular scanner problem(s) to the members here and provide some details of the scanner model and Mac version you are using and there's a good chance someone might have a good working solution for you.



- Patrick
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[Acantheae]

iMac macOS Monterey v 12.7 Late 2015. Printer details HP Color Laserjet Pro MFP 283 fdw (F3346E)
dop Dec 2019. Up until this date Oct 2023 there was no issue whatsoever. The error message that now appears when trying to access the scanning facility "Feature Unavailable Your printer is either offline or not selected. Please connect to a printer to use this feature" I can print and copy which seems odd. I have been in touch with the genuine HP this time and after a session with them they say I need to wait for the software to load, this has no effect at all. Something is defiantly amiss here. Patrick Thank you once again for attending to my post.

 

[Slydude]

I'm not sure the following will work but it's worth a try. It works with my older Brother all-in-one printer and the current version of Sonoma.

1. From settings make sure that your printer is "seen" in the printer/scanner section. It probably is since you can print. You may need to delete and re-add the existing driver.
2. Look for Image Captur4e in the Applications folder and launch that.
3. If it sees your printer, click the name/icon and try a scan.

Image Capture User Guide for Mac

Learn how to use Image Capture on your Mac to transfer images and videos, scan images, or take pictures.

support.apple.com

 

[pm-r]

I have been in touch with the genuine HP this time and after a session with them they say I need to wait for the software to load, this has no effect at all. Something is defiantly amiss here.

I'm sorry your HP support folks aren't very helpful, but I would say their comments are absolute BS.

I don't know if you have tried it or they have suggested resetting your printer system setup but that is one of the basic things to try when printing or scanning goes Goofy on a Mac, and you can read how to reset it here if you haven't done so already. Even if you already have tried, try again and maybe use some other alternative options if there are any.

Reset the printing system on your Mac to solve a problem

Reset the printing system on your Mac to solve a problem

You can reset the printing system on your Mac if you can’t print and no other troubleshooting technique solves the problem.

support.apple.com

If that still doesn't work maybe have a look through some of the hits you could find here:

mac reset printer not scanning - Google Search

Good luck, and don't forget to try Sly's suggestions above. You may need a combination of things to get things working properly.

And then there's always the commercial ViewScan that just seems to work like an unstoppable tank with almost any printer/scanner.

VueScan Scanner Software for macOS, Windows, and Linux

VueScan is the easiest way to get your scanner working on macOS, Windows and more. VueScan includes a driver for your scanner even though it isn't support anymore.

www.hamrick.com

- Patrick
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- Patrick
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