Connection problems with iPhone SE (new version)

[Nighthawk4]

For some time now my new version iPhone SE has been having connection problems.

It refuses to backup, supposedly due to poor network conditions. Also, it says there is an update but does not update and it does not update in App Store.

It has a good Wi-fi signal, is located about three feet from the router and shows a full Wi-fi indicator.

There is no 4g signal where I live, but it should be using the Wi-fi. I tried removing the SIM card but the same result.

I have tried resetting the network without any change. It will not do a full reset as it fails to connect to Apple. It is signed in but has to authenticate in order to erase.

It hasn’t backed up since mid-February. It worked fine before then.

Tried removing the Public Beta - no difference.

Tried removing the VPN - that seems to have done the trick. It was working originally with the VPN.

Maybe beta + VPN doesn’t work?

Any ideas please?


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[chscag]

You say you tried removing the public beta, were you successful? Beta software (macOS and iOS) can be unpredictable. And have you been able to connect to Apple to do a reset after removing the VPN?

Be sure to check how much iCloud space you have remaining as that can impact backups. A backup to iCloud will not work if space is lacking.

 

[Nighthawk4]

Fairly sure it has removed the beta.

I have successfully backed up after turning off the VPN. Also erased and restored it just to prove the point.

Maybe try enabling the VPN once it has restored.


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[chscag]

I have successfully backed up after turning off the VPN. Also erased and restored it just to prove the point.

Sounds like you're back to normal.

I too use a VPN on my iPhone, however, it's associated with Adblock Plus. So it's not really the type of VPN we normally think of. It is very effective in blocking ads from certain apps that display them.

 

[MacInWin]

That is why they call it beta test. No guarantee it works, you are testing it. In this case, it failed.

 

[Nighthawk4]

It is prompting me to update, even after removing the beta. I will do that and then try enabling the VPN again.

Waiting for all the apps to reinstall at present.

The VPN is Surfshark if it makes any difference.


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[Nighthawk4]

Seems fine now.

Evidently beta plus VPN is not a good idea


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