Communication Question

[jsteave]

I am a customer.

Earlier today I placed an order. I received absolutely no communication from the shopper. Not even a message to say the order was completed and delivered. I had my phone with me the entire time.

When I checked the app I saw it was delivered but it wasn’t outside my door. Very unusual for Shipt.

The customer service agent said it was delivered but that the shopper couldn’t find me. I hope whoever finds where she left the groceries gets to them before the ice cream melts.

My questions

• are the shoppers the ones who generate all the messages or are some automatic?
• should I be able to see any messages in the app as well as on my phone?

 

[jsteave]

I am a customer.

Earlier today I placed an order. I received absolutely no communication from the shopper. Not even a message to say the order was completed and delivered. I had my phone with me the entire time.

When I checked the app I saw it was delivered but it wasn’t outside my door. Very unusual for Shipt.

The customer service agent said it was delivered but that the shopper couldn’t find me. I hope whoever finds where she left the groceries gets to them before the ice cream melts.

My questions

• are the shoppers the ones who generate all the messages or are some automatic?
• should I be able to ufone internet packages see any messages in the app as well as on my phone?

thanks in advance for any help

 

[ferrarr]

What did Shipt say when you contacted them about this issue??

 

[jsteave]

What did Shipt say when you contacted them about this issue??

he didn't answer my question.

 

[Lifeisabeach]

I am a customer.

Earlier today I placed an order. I received absolutely no communication from the shopper. Not even a message to say the order was completed and delivered. I had my phone with me the entire time.

When I checked the app I saw it was delivered but it wasn’t outside my door. Very unusual for Shipt.

The customer service agent said it was delivered but that the shopper couldn’t find me. I hope whoever finds where she left the groceries gets to them before the ice cream melts.

My questions

• are the shoppers the ones who generate all the messages or are some automatic?
• should I be able to see any messages in the app as well as on my phone?

A customer of who? Why are you asking us these questions? This site isn't affiliated with Shipt, nor Apple for that matter. We are just a community of Apple product users. Apple is wholly uninvolved here. No one here would have any insight into how Shipt's app works, unless someone just happens to work for them.