Can't print from Safari with my Epson using Mac

[GroovyDreamyFab]

I have a MacBook Pro and recently I became unable to print anything in Safari for some reason. I can print everything else.
I have deleted and re added the printer, I have uninstalled and re installed the printer software, I have made sure drivers are updated. All is good except no printing in Safari. I don't want to use anything other than Safari. What could I be missing? My printer is Epson WF 2540, an all in one, nothing fancy. If I can't solve this, I'm thinking of getting another printer. Any suggestions?
Thank you.
Cassandra

 

[chscag]

What are you trying to print from Safari? Can you give us an example? If your printer works OK printing from other applications, then there is noting wrong with the printer or the printer driver software.

Which MacBook Pro do you have? Year and model? And what version of OS X are you running? Also, click on the Safari menu and select "about Safari" and tell us which version of Safari you're using.

 

[GroovyDreamyFab]

What are you trying to print from Safari? Can you give us an example? If your printer works OK printing from other applications, then there is noting wrong with the printer or the printer driver software.

Which MacBook Pro do you have? Year and model? And what version of OS X are you running? Also, click on the Safari menu and select "about Safari" and tell us which version of Safari you're using.

I have MacOS Sierra v 10.12.5 on a Macbook Pro late 2011. Safari v 10.1.1.
For example, I've tried to print my car insurance cards out from the Allstate site. I've tried to print a receipt for products purchased on Amazon. These are actions that I've been able to perform in the recent past. I've tried printing other things like files, documents, etc and I can do it, but if it is something online, it doesn't work. Instead, I get a page that prints out only a few words - the words that are in color. Any words in black and white (which are most words) are omitted. If I choose to print in b/w only, then I get a totally blank page.
Still troubleshooting...

 

[chscag]

Go to Safari Preferences, Advanced, and put a check in the box that says "Show Develop Menu in menu bar".

Restart Safari.

Next, click on the Develop menu and select "Empty Caches". Restart Safari again. See if that helps.

Note that most things like ID insurance cards are printed as PDF. Make sure you have Preview setup as the default app for PDF.

 

[GroovyDreamyFab]

I followed those instructions and unfortunately get the same result. Do you think this is a Safari problem and not a printer problem? This was not a problem until a couple of weeks ago and I don't know what changed.

 

[badshoehabit]

Try another browser (maybe Firefox) and see if you have the same problem. If not, then it's Safari.

 

[GroovyDreamyFab]

Try another browser (maybe Firefox) and see if you have the same problem. If not, then it's Safari.

I downloaded Google Chrome and tried it and I have the same problem so at least it's not Safari. My only guess is that it has something to do with the printer.

 

[chscag]

Has anything changed in your Printer settings? When you select something to print, for example your Allstate insurance ID cards, does the card show up in a dialog box? In other words, it should give you a view of what is to be printed before selecting the print command? Also, what are you selecting to print as? Web page? Text? PDF? I too have an Epson printer (NX 420) and have no difficulty printing from Safari or Chrome.

 

[badshoehabit]

Printer appears to be compatible with 10.12.5. Try reloading the driver. https://epson.com/Support/Printers/...ries/Epson-WorkForce-WF-2540/s/SPT_C11CC36201

 

[GroovyDreamyFab]

When I select something to print, it shows up fine in the dialog box but just doesn't print out fine. I select to print as pdf. I've switched that around to see if there is any improvement and there is not. Not sure what is left to do since I've already uninstalled and re instalalled and there are no driver updates available. I thought it may have something to do with relationship between Mac/Safari with printer but now I am beginning to think it is just printer.

 

[badshoehabit]

Try this: do screenshots (Cmd+Shift+3 for full screen, +4 if you select part of screen), drag into Photos and try printing from there.

 

[Dittoman1]

Same with me, Printer won't work if you re using Wifi 5000 MHz so I have to switch to guest log in and thats 2500 MHz... works perfect. Try that

 

[Dean1157]

Try adding printer

Have you looked and seen if your printer was listed under "System Prefernces>Printers? If not, select the add printer and then add it. Hope thats it

 

[GroovyDreamyFab]

Have you looked and seen if your printer was listed under "System Prefernces>Printers? If not, select the add printer and then add it. Hope thats it

Yes printer is listed. Won't print anything online but will print everything else otherwise.

 

[GroovyDreamyFab]

Uninstalled and reloaded updated versions of everything Epson for my printer. Still doesn't work. Still troubleshooting though. Went though the Epson Software Updater to make sure that everything was updated.

 

[GroovyDreamyFab]

Same with me, Printer won't work if you re using Wifi 5000 MHz so I have to switch to guest log in and thats 2500 MHz... works perfect. Try that

I switched to guest log in and tried to print online and still have same problem.

 

[harryb2448]

Go into tools and clean the nozzles and try bthen to print a test page.

 

[chscag]

I switched to guest log in and tried to print online and still have same problem.

Can you confirm for sure that your printer is working from WiFi at all? I'm beginning to think that your printer has lost its WiFi connection which is why it won't print anything from on line. Plug a USB cable from your printer into your MacBook Pro, select it from the print dialogue and see if it prints that way. Your Epson is actually two printers in one... WiFi and USB. Use the USB connection to see if it prints.

 

[pm-r]

With a non-printing browser or whatever page, maybe try "printing", but instead use the "Save as PDF" option in the print window, and when the PDF has been saved, will it print when you open it and print it? Preview.app should work for the created pdf file.




- Patrick
======

 

[GroovyDreamyFab]

With a non-printing browser or whatever page, maybe try "printing", but instead use the "Save as PDF" option in the print window, and when the PDF has been saved, will it print when you open it and print it? Preview.app should work for the created pdf file.


- Patrick
======

I've tried "save as pdf" and then tried to print that way but it doesn't work either.