- Joined
- Jun 6, 2007
- Messages
- 220
- Reaction score
- 4
- Points
- 18
- Location
- Whittier, CA
- Your Mac's Specs
- uMBP 2.66/4GB/320GB; iMac 2.66Ghz/4GB/320GB; Apple TV; Black iPhone 3G 16GB
My Macbook is two months old and it's already been in for repair twice already. I'm quite disappointed with the quality of both the Macbook and the repairs that have been done at Apple's repair center.
Last February, I noticed that the battery on the bottom of my Macbook was sticking out from the bottom a bit. Ok, no big deal.... My g/f and I were visiting friends and happened to be near an Apple Store. I stopped by the Apple Store to have them look at it. I had also noticed that the mouse button was not clicking right and was "spongy" (if that makes sense) so I had them look at it as well. The Mac Genius there replaced the battery, and made a note in the system about the mouse button. It wasn't critical but if I ever needed to send it in for repair, I'd like to have it fixed, and the repair staff was more than accommodating. On that same visit, we purchased 3 AppleCare enrollments....for my Macbook, my g/f's Macbook, and our Mac Mini.
In the next few days, I had tried to calibrate the battery and in the process of doing so, the computer started to "shut off" on me during the process instead of going to sleep. I followed the instructions to the "T" on the Apple website (http://docs.info.apple.com/article.html?artnum=86284) and the unit was still shutting off instead of sleeping. To troubleshoot, I swapped batteries w/ my g/f's Macbook and the issue went away, so at first it seemed to be just a bad battery. Again, no big deal... I called Apple and the AppleCare representative was very nice and agreed that it sounded like a bad battery. He sent me a replacement battery overnight and I was back in business.
The next day, I tried to calibrate the battery and the computer still "shut off" on me. I called AppleCare and the rep said, "....it's definitely not supposed to be doing that.....we would like to 'get our hands on it'", and I was sent a box to have it repaired. The rep also asked if there was anything else that Apple should look at while it was there, and I pointed out that the mouse button was "spongy" and there was a white "cloud-like" thing in the screen. He notated it all on my repair and said I would get the box in a few days. Once I got the box, I sent it out, and I got the computer back that Friday.
When I got the computer back, the Macbook looked like it came back in pretty fair (not good or bad) condition; it had a small "gouge" in the battery latch on the bottom, but it wasnt a big deal and I figured it was too small to worry about. The repair sheet said that they replaced the LCD, keyboard/mouse (top case is what it said), and the internal battery cable. The Macbook fired up just fine and was glad to have it back in good shape. In the next few days, I was using it and when the power fell to around 2% it "shut off". I thought they had fix it from the last repair so that it wouldn't shut off, but go into "sleep mode" when the power ran down. I charged the battery full, and then tried to calibrate it to test that the issue has been resolved, but it wasn't. Again, I put my g/f's battery in to test it, and it worked fine.
I called AppleCare (again) and spoke w/ a very nice gentleman named "M" who said it was probably a bug, and he would need to get more information. I went through the motions w/ him (SMC Reset, PRAM reset, etc.) and even ran a data capture utility that he sent me so that he could report the bug to the "powers that be". It's not a "critical" issue but it still hasn't been fixed yet, and it was the only reason I sent it in initially.
Well, this last weekend I was putting a CD into my Macbook and noticed on the eject that it was having a hard time trying to get the disc out. It sounded like it was "stuttering", so I took a closer look and noticed that the top-half of the drive appeared to "bow" towards the bottom half. On my g/f's Macbook, the disc goes in and out of the machine smoothly, but on mine it appears to have been pinched and the drive doesn't function properly. I called AppleCare (again) on Sunday and spoke to "T", who was very pleasant to work with, apologized for the inconvenience, and offered to send out a box for repair. The computer went out yesterday (Wednesday) and this morning I got an e-mail, telling me that it was at the repair center along w/ my repair status. The repair status said that it is pending shipping, so I called AppleCare this morning to find out what was fixed. To be honest, I thought that it was a little "took quick" to have been repaired.
The rep I spoke with was very nice and I told him I was calling to see what they ended up fixing on the computer. He was reading the repair notes for my Macbook and pointed out that the case was repaired, and that they found it was "misaligned" and "missing screws" from the original repair. It's not the rep's fault (he was very nice actually), but what has me really unhappy w/ Apple is that the repair was botched before it was sent back to me originally, and that's not right.
Granted, nothing is perfect, but both my g/f and I have had terrible luck w/ things coming back from Apple, and needing to go back for repair again. When my g/f got her original Macbook back from repair after having the screen replaced for a flickering display, it had horizontal lines scrolling down the screen. Apple finally had to replace the computer and thus far it has not had any problems; hopefully we do not need to send it in anytime soon.
Anyway, the computer is on its way back today but that still does not make up for the mistakes that Apple's repair facility has made in both our cases. If it was a simple "case misalignment", I would've been fine w/ that; the part that makes me upset is the "missing screws". There appears to be zero quality control, and I seem to take better "care" of my stuff than Apple does.
Has anyone else had similar (if not worse) situations in dealing w/ Apple's repair facility in Memphis?
Thx...
JG
Last February, I noticed that the battery on the bottom of my Macbook was sticking out from the bottom a bit. Ok, no big deal.... My g/f and I were visiting friends and happened to be near an Apple Store. I stopped by the Apple Store to have them look at it. I had also noticed that the mouse button was not clicking right and was "spongy" (if that makes sense) so I had them look at it as well. The Mac Genius there replaced the battery, and made a note in the system about the mouse button. It wasn't critical but if I ever needed to send it in for repair, I'd like to have it fixed, and the repair staff was more than accommodating. On that same visit, we purchased 3 AppleCare enrollments....for my Macbook, my g/f's Macbook, and our Mac Mini.
In the next few days, I had tried to calibrate the battery and in the process of doing so, the computer started to "shut off" on me during the process instead of going to sleep. I followed the instructions to the "T" on the Apple website (http://docs.info.apple.com/article.html?artnum=86284) and the unit was still shutting off instead of sleeping. To troubleshoot, I swapped batteries w/ my g/f's Macbook and the issue went away, so at first it seemed to be just a bad battery. Again, no big deal... I called Apple and the AppleCare representative was very nice and agreed that it sounded like a bad battery. He sent me a replacement battery overnight and I was back in business.
The next day, I tried to calibrate the battery and the computer still "shut off" on me. I called AppleCare and the rep said, "....it's definitely not supposed to be doing that.....we would like to 'get our hands on it'", and I was sent a box to have it repaired. The rep also asked if there was anything else that Apple should look at while it was there, and I pointed out that the mouse button was "spongy" and there was a white "cloud-like" thing in the screen. He notated it all on my repair and said I would get the box in a few days. Once I got the box, I sent it out, and I got the computer back that Friday.
When I got the computer back, the Macbook looked like it came back in pretty fair (not good or bad) condition; it had a small "gouge" in the battery latch on the bottom, but it wasnt a big deal and I figured it was too small to worry about. The repair sheet said that they replaced the LCD, keyboard/mouse (top case is what it said), and the internal battery cable. The Macbook fired up just fine and was glad to have it back in good shape. In the next few days, I was using it and when the power fell to around 2% it "shut off". I thought they had fix it from the last repair so that it wouldn't shut off, but go into "sleep mode" when the power ran down. I charged the battery full, and then tried to calibrate it to test that the issue has been resolved, but it wasn't. Again, I put my g/f's battery in to test it, and it worked fine.
I called AppleCare (again) and spoke w/ a very nice gentleman named "M" who said it was probably a bug, and he would need to get more information. I went through the motions w/ him (SMC Reset, PRAM reset, etc.) and even ran a data capture utility that he sent me so that he could report the bug to the "powers that be". It's not a "critical" issue but it still hasn't been fixed yet, and it was the only reason I sent it in initially.
Well, this last weekend I was putting a CD into my Macbook and noticed on the eject that it was having a hard time trying to get the disc out. It sounded like it was "stuttering", so I took a closer look and noticed that the top-half of the drive appeared to "bow" towards the bottom half. On my g/f's Macbook, the disc goes in and out of the machine smoothly, but on mine it appears to have been pinched and the drive doesn't function properly. I called AppleCare (again) on Sunday and spoke to "T", who was very pleasant to work with, apologized for the inconvenience, and offered to send out a box for repair. The computer went out yesterday (Wednesday) and this morning I got an e-mail, telling me that it was at the repair center along w/ my repair status. The repair status said that it is pending shipping, so I called AppleCare this morning to find out what was fixed. To be honest, I thought that it was a little "took quick" to have been repaired.
The rep I spoke with was very nice and I told him I was calling to see what they ended up fixing on the computer. He was reading the repair notes for my Macbook and pointed out that the case was repaired, and that they found it was "misaligned" and "missing screws" from the original repair. It's not the rep's fault (he was very nice actually), but what has me really unhappy w/ Apple is that the repair was botched before it was sent back to me originally, and that's not right.
Granted, nothing is perfect, but both my g/f and I have had terrible luck w/ things coming back from Apple, and needing to go back for repair again. When my g/f got her original Macbook back from repair after having the screen replaced for a flickering display, it had horizontal lines scrolling down the screen. Apple finally had to replace the computer and thus far it has not had any problems; hopefully we do not need to send it in anytime soon.
Anyway, the computer is on its way back today but that still does not make up for the mistakes that Apple's repair facility has made in both our cases. If it was a simple "case misalignment", I would've been fine w/ that; the part that makes me upset is the "missing screws". There appears to be zero quality control, and I seem to take better "care" of my stuff than Apple does.
Has anyone else had similar (if not worse) situations in dealing w/ Apple's repair facility in Memphis?
Thx...
JG