I'm posting this largely to see if anyone else has ever had this happen.
Apple is replacing my laptop (for the second time thus far--the first time was a first gen MBP, custom built, where the screen was back-ordered over a month and they finally replaced it, this time my laptop screen died from the NVIDIA chip issue--Feb 2008 custom built MBP--and several other pieces of hardware had issues--harddrive making strange sound, non-working optical drive). The laptop being replaced died on Oct. 12 or 13, and the replacement order was issued Oct. 14. I was sent a case number and then a tracking number when the laptop left Shanghai.
My new Macbook Pro was delivered yesterday and signed for. But not by me. By someone in a city nearly 3 hours away. I had been watching the UPS tracking number religiously (I'm an impatient person by nature) and called UPS immediately when the status showed that the laptop had been delivered. They confirmed that my name was on the shipping label--but that someone else's address was on it!
Apple must have mis-printed the shipping label with MY name and someone ELSE'S address! Apple confirmed that my address was correct EVERYWHERE in their system--and I can tell you right now that I have NEVER lived in the city it was delivered to. Not even CLOSE to it!
At this point, we're not entirely sure what will happen. Apple is working with UPS' logistics department to try and retrieve the laptop from the individual who received it, and send it back to me. Hopefully, this individual (someone I don't know) has not opened the package and, if they HAVE opened the package, they have not added software or done anything silly like open the MBP up! The package will be brought from them to me and I will get to be the one who checks out the laptop. If either something has been done to the laptop or the logistics department is unable to retrieve it, another build order will be placed sometime next week and I should get yet ANOTHER MBP shipped to me (hopefully this one will arrive!) about a week after that.
I'm just wondering if anyone has had this happen before? If so, what was the result? The customer rep I've been working with sounded genuinely shocked by this.
Apple is replacing my laptop (for the second time thus far--the first time was a first gen MBP, custom built, where the screen was back-ordered over a month and they finally replaced it, this time my laptop screen died from the NVIDIA chip issue--Feb 2008 custom built MBP--and several other pieces of hardware had issues--harddrive making strange sound, non-working optical drive). The laptop being replaced died on Oct. 12 or 13, and the replacement order was issued Oct. 14. I was sent a case number and then a tracking number when the laptop left Shanghai.
My new Macbook Pro was delivered yesterday and signed for. But not by me. By someone in a city nearly 3 hours away. I had been watching the UPS tracking number religiously (I'm an impatient person by nature) and called UPS immediately when the status showed that the laptop had been delivered. They confirmed that my name was on the shipping label--but that someone else's address was on it!
Apple must have mis-printed the shipping label with MY name and someone ELSE'S address! Apple confirmed that my address was correct EVERYWHERE in their system--and I can tell you right now that I have NEVER lived in the city it was delivered to. Not even CLOSE to it!
At this point, we're not entirely sure what will happen. Apple is working with UPS' logistics department to try and retrieve the laptop from the individual who received it, and send it back to me. Hopefully, this individual (someone I don't know) has not opened the package and, if they HAVE opened the package, they have not added software or done anything silly like open the MBP up! The package will be brought from them to me and I will get to be the one who checks out the laptop. If either something has been done to the laptop or the logistics department is unable to retrieve it, another build order will be placed sometime next week and I should get yet ANOTHER MBP shipped to me (hopefully this one will arrive!) about a week after that.
I'm just wondering if anyone has had this happen before? If so, what was the result? The customer rep I've been working with sounded genuinely shocked by this.