- Joined
- Sep 18, 2006
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Hello all,
I have had problems with black stains appearing on my imac screen, apple have replaced the screen twice and the stains have reappeared for the 3rd time since october.
My local apple shop have said that if you suffer from the same fault 3 times that apple will give u a new machine, of course for this i have to ring apple.
Has anyone been through this? Whats the best line of approach ? do I demand a new machine, do I whine and moan and say that this isnt what I bought into etc etc. will they just offer me a new machine? When I rang apple for the second repair they said there was nothing they can do due to the fact that the warranty ran out in october, my local apple guy said they have to say this as its not a 3rd strike and out..
Thanks in advance
I have had problems with black stains appearing on my imac screen, apple have replaced the screen twice and the stains have reappeared for the 3rd time since october.
My local apple shop have said that if you suffer from the same fault 3 times that apple will give u a new machine, of course for this i have to ring apple.
Has anyone been through this? Whats the best line of approach ? do I demand a new machine, do I whine and moan and say that this isnt what I bought into etc etc. will they just offer me a new machine? When I rang apple for the second repair they said there was nothing they can do due to the fact that the warranty ran out in october, my local apple guy said they have to say this as its not a 3rd strike and out..
Thanks in advance