Hello, my name is Josh and I am new here. I was encouraged to come here in hopes that someone could provide me with information that may help me in my attempts to make apple replace or repair my MacBook Pro.
Here's what's happened so far.
On June 25, 2011 I purchased a $2700.00 15" MacBook Pro. 2 months later the hard drive fails and I lose everything. My machine is still covered by warranty so apple apologizes and repairs my machine at no cost.
Fast forward a year. 2 weeks after my warranty expires, I open my Mac to find a white screen with horizontal and vertical green lines. It sits at the boot screen for a bit, then goes to a white screen where nothing happens. I was I course leaving for vacation and was unable to take my Mac into the apple store until I got back, two days ago.
I took my Mac to the apple store last night, after making an appointment using the Apple store app. I get to the store to find that my reservation didn't go through and they had no room for me. It takes me 15 minutes to get a chance to speak to someone, only to have them tell me they are booked and there's nothing they can do. I speak to a manager who then finds an unwilling and reluctant employee to squeeze me in for a quick diagnostic.
I tell the woman about the problem and show her the problem by trying to boot my machine, it of course doesn't boot, gets EXTREMELY Hott and sits at the white screen. She plugs something into it, and tells me my GPU may have failed and fried my logic board and that the only thing they can do us repair it for $330. I tell her this is unacceptable, she says "I'm sorry your machine is no longer under warranty" and walks away.
I was very upset at the outcome of my visit and was ready to start saving for the repair until I came across this article: Latest MacBook Pros suffering from GPU-related freezes | Ars Technica
My machine had been acting funky previously but I figured this was normal behavior.
I am posting this thread for advice in hopes there is something more I can do.
I appreciate you taking the time to read through this.
Here's what's happened so far.
On June 25, 2011 I purchased a $2700.00 15" MacBook Pro. 2 months later the hard drive fails and I lose everything. My machine is still covered by warranty so apple apologizes and repairs my machine at no cost.
Fast forward a year. 2 weeks after my warranty expires, I open my Mac to find a white screen with horizontal and vertical green lines. It sits at the boot screen for a bit, then goes to a white screen where nothing happens. I was I course leaving for vacation and was unable to take my Mac into the apple store until I got back, two days ago.
I took my Mac to the apple store last night, after making an appointment using the Apple store app. I get to the store to find that my reservation didn't go through and they had no room for me. It takes me 15 minutes to get a chance to speak to someone, only to have them tell me they are booked and there's nothing they can do. I speak to a manager who then finds an unwilling and reluctant employee to squeeze me in for a quick diagnostic.
I tell the woman about the problem and show her the problem by trying to boot my machine, it of course doesn't boot, gets EXTREMELY Hott and sits at the white screen. She plugs something into it, and tells me my GPU may have failed and fried my logic board and that the only thing they can do us repair it for $330. I tell her this is unacceptable, she says "I'm sorry your machine is no longer under warranty" and walks away.
I was very upset at the outcome of my visit and was ready to start saving for the repair until I came across this article: Latest MacBook Pros suffering from GPU-related freezes | Ars Technica
My machine had been acting funky previously but I figured this was normal behavior.
I am posting this thread for advice in hopes there is something more I can do.
I appreciate you taking the time to read through this.