"Here I am, Joe Shmoe Cocoa Newbie, that has absolutely no business asking people at Apple to waste their time on me, and they went out of their way to not only verify that my code wasn't at fault, but also reproduced the instability, told me what might be causing it, and even sent my project back with a few tweaks and optimizations.
In contrast, the situation according to the author has been quite different with Microsoft. Mr. Hoffman reported, "Any of you reading this who have been inside Microsoft betas know that the experience is quite radically different. There is a faceless "submit" button to which you can send your bug reports, but in all my years of testing Microsoft products, I have never received a reply to any of the bugs I've submitted, let alone confirmation that the issue was truly an issue and not a mistake on my part."
