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<blockquote data-quote="cwa107" data-source="post: 1527935" data-attributes="member: 24098">I already miss their on-screen guide, which was HD and very easy to use.&nbsp; The DVR controls were also much better.&nbsp; Going back to Comcast is like stepping down from a modern computer to a Commodore 64.&nbsp; It gets the job done, but it's so archaic looking. I'll get used to it, I guess.If you do call them to get on a promotional rate, make sure you ask the person multiple times to give you the TOTAL, out-the-door, taxes and rental fees included, monthly cost.&nbsp; I had asked for this, but evidently I wasn't clear, because she quoted me without the tax, and this is what ultimately led to the bad blood.&nbsp; I ended up going to their so-called &quot;executive escalation team&quot;, who, in essence, were only authorized to offer me a scant $120 correction for what was a $380 discrepancy (over the course of 2 years).When I called to cancel today, they asked me why I was leaving... and after explaining the whole story, the rep said something like &quot;that is ridiculous, I'm so sorry to hear that you had all this trouble.&nbsp; You're right, they really ought to do better by their customers.&nbsp; Unfortunately, I hear stories like this too often.&nbsp; I'll have to mention your case in my next staff meeting&quot;.&nbsp; So, even their own reps know that the company has a significant issue with customer service and keeping their promises... but their management can't get it through their thick skulls.What's amazing to me is that dealing with Verizon Wireless is completely different.&nbsp; It's truly like they're completely separate companies.&nbsp; Anytime I've ever had to do anything with VZW, even those times we've had disagreements, they've always done right by me in the end.</blockquote>

[QUOTE="cwa107, post: 1527935, member: 24098"] I already miss their on-screen guide, which was HD and very easy to use. The DVR controls were also much better. Going back to Comcast is like stepping down from a modern computer to a Commodore 64. It gets the job done, but it's so archaic looking. I'll get used to it, I guess. If you do call them to get on a promotional rate, make sure you ask the person multiple times to give you the TOTAL, out-the-door, taxes and rental fees included, monthly cost. I had asked for this, but evidently I wasn't clear, because she quoted me without the tax, and this is what ultimately led to the bad blood. I ended up going to their so-called "executive escalation team", who, in essence, were only authorized to offer me a scant $120 correction for what was a $380 discrepancy (over the course of 2 years). When I called to cancel today, they asked me why I was leaving... and after explaining the whole story, the rep said something like "that is ridiculous, I'm so sorry to hear that you had all this trouble. You're right, they really ought to do better by their customers. Unfortunately, I hear stories like this too often. I'll have to mention your case in my next staff meeting". So, even their own reps know that the company has a significant issue with customer service and keeping their promises... but their management can't get it through their thick skulls. What's amazing to me is that dealing with Verizon Wireless is completely different. It's truly like they're completely separate companies. Anytime I've ever had to do anything with VZW, even those times we've had disagreements, they've always done right by me in the end. [/QUOTE]

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