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<blockquote data-quote="bigal" data-source="post: 398095" data-attributes="member: 31459">First post here, but though that I'd register to give you some advice.I work for an AASP in the UK, and we've been instructed by Apple that the splintering is a known issue, and to replace the top case on any MB's that this happens on. If the Apple Store says NO, then go back to them and reference Apple Document number 305390. I can't give you a copy of it, as Apple class it's contents as confidential, and we're not allowed to disclose its contents - how can you replace a &quot;damaged&quot; macbook under waranty without telling the customer that it's a known issue and Apple's aware of it?Secondly, the cable connection from the screen to the motherboard does cause the symptoms that you've got; we had a customer bring in a dropped MacBook, expecting to pay a few hundred £££'s to get a new screen, when it only cost him £60 for us just to plug the cable back in.I think that the cable in question, is under the ribon cable to the right of where the keyboard plugs in (if that makes sense)</blockquote>

[QUOTE="bigal, post: 398095, member: 31459"] First post here, but though that I'd register to give you some advice. I work for an AASP in the UK, and we've been instructed by Apple that the splintering is a known issue, and to replace the top case on any MB's that this happens on. If the Apple Store says NO, then go back to them and reference Apple Document number 305390. I can't give you a copy of it, as Apple class it's contents as confidential, and we're not allowed to disclose its contents - how can you replace a "damaged" macbook under waranty without telling the customer that it's a known issue and Apple's aware of it? Secondly, the cable connection from the screen to the motherboard does cause the symptoms that you've got; we had a customer bring in a dropped MacBook, expecting to pay a few hundred £££'s to get a new screen, when it only cost him £60 for us just to plug the cable back in. I think that the cable in question, is under the ribon cable to the right of where the keyboard plugs in (if that makes sense) [/QUOTE]

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