Webex Crash on HighSierra

[malte0902]

Hi, I own a iMac mid 2010 , 27“ HighSierra 10.13.6 installed.


When I try to open a Webex Meeting out of Firefox, the app runs for a few seconds, then suddenly closes. I put the logfile in the comments. Can you help?



Process: Meeting Center [2474]


Path: /Users/USER/Library/Application Support/WebEx Folder/*/Meeting Center.app/Contents/MacOS/Meeting Center


Identifier: com.webex.meetingmanager


Version: 2011.2219.4011.6


Code Type: X86-64 (Native)


Parent Process: ??? [1]


Responsible: Meeting Center [2474]


User ID: 501





Date/Time: 2020-11-25 20:15:19.617 +0100


OS Version: Mac OS X 10.13.6 (17G14033)


Report Version: 12


Anonymous UUID: DB8A60A0-9E86-9108-1B3A-F860DBCC803E





Sleep/Wake UUID: CAE6DF71-968C-448A-A4C3-2F8836113750





Time Awake Since Boot: 10000 seconds


Time Since Wake: 6100 seconds





System Integrity Protection: enabled





Crashed Thread: 30 Dispatch queue: WsePortraitMLQueue





Exception Type: EXC_BAD_ACCESS (SIGSEGV)


Exception Codes: KERN_INVALID_ADDRESS at 0x0000000100020002


Exception Note: EXC_CORPSE_NOTIFY





Termination Signal: Segmentation fault: 11


Termination Reason: Namespace SIGNAL, Code 0xb


Terminating Process: exc handler [0]





VM Regions Near 0x100020002:


-->


__TEXT 0000000102e1d000-0000000103112000 [ 3028K] r-x/rwx SM=COW X [/Users/dirk/Library/Application Support/WebEx Folder/T33_64UMC_40.11.6.15/Meeting Center.app/Contents/MacOS/Meeting Center]





Application Specific Information:


objc_msgSend() selector name: release

 

[chscag]

Welcome to our forums.

It appears there is some corruption during the access process. It might be the application or it could be caused by Firefox or the connection. Try another browser to see if Webex will run without crashing.

 

[malte0902]

thank you for answering.
I tried Safari - I also created a different user and tried again. same problem..

 

[chscag]

Try updating the Webex app if possible. If not, you may have to remove it and reinstall.