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<blockquote data-quote="acas7i11o" data-source="post: 1530830" data-attributes="member: 308615">Mike the problem is that you software companies are out there to make money. When they give away a product they provide some sort of reasonable support, meaning taking care of users for major bugs and things like that. Even when you buy commercial software the kind of support you would get is rather limited and they state that in the fine print with things like we cannot guarantee to solve all your issues, etc.The other part is a problem of the users. You cannot reasonably expect Apple to answer every question you might have since a lot of the things you asked could have been easily solved by reading the Help files and the introductory videos that iTunes have. A company selling or giving you a piece of software does not have the obligation to train you as a user. It has never been like that and I would not expect that to change in the foreseeable future. And as far as iTunes is concerned, free or not, I haven't tried anything yet that comes close to it, even if it has become a jack of all trades.</blockquote>

[QUOTE="acas7i11o, post: 1530830, member: 308615"] Mike the problem is that you software companies are out there to make money. When they give away a product they provide some sort of reasonable support, meaning taking care of users for major bugs and things like that. Even when you buy commercial software the kind of support you would get is rather limited and they state that in the fine print with things like we cannot guarantee to solve all your issues, etc. The other part is a problem of the users. You cannot reasonably expect Apple to answer every question you might have since a lot of the things you asked could have been easily solved by reading the Help files and the introductory videos that iTunes have. A company selling or giving you a piece of software does not have the obligation to train you as a user. It has never been like that and I would not expect that to change in the foreseeable future. And as far as iTunes is concerned, free or not, I haven't tried anything yet that comes close to it, even if it has become a jack of all trades. [/QUOTE]

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