Viewing JPG Files

Joined
Mar 28, 2015
Messages
3
Reaction score
0
Points
1
I am unable to view my pictures on my Macbook Pro saved on an external that were put there using windows software. I keep getting this message: "It may be damaged or use a file format that Preview doesn’t recognize."
 
Joined
Mar 7, 2015
Messages
34
Reaction score
0
Points
6
What happens if you copy a few to your local drive? Same thing? If not, seems like the format of the external drive may be causing some problem. The solution might be to copy them to your HDD, format the external in a Mac compatible and copy them back.
 

Slydude

Well-known member
Staff member
Moderator
Joined
Nov 15, 2009
Messages
16,707
Reaction score
601
Points
113
Location
North Louisiana, USA
Your Mac's Specs
2.8 GHz 2008 MacBook Pro 10.11, 8 GB mem, iPhone 12 Pro Max, 2015 iMac 16 GB Big Sur
The drive is probably formatted as NTFS (commonly used in the Windows world) but that shouldn't stop the Mac from reading the files assuming the files were written properly.

Copying a few of the files to the Mac drive is worth a try but I suspect won't help much if any. If it doesn't put the external drive back on that Windows machine and attempt to read the files. Also wouldn't hurt to have Windows test that external drive and make sure the file structure is intact.
 
OP
R
Joined
Mar 28, 2015
Messages
3
Reaction score
0
Points
1
I've tried both ways; copying a couple to the hard drive and trying to open, but I get the same message. I'll try plugging my external back on a windows computer and see was happens. Thank you
 

Slydude

Well-known member
Staff member
Moderator
Joined
Nov 15, 2009
Messages
16,707
Reaction score
601
Points
113
Location
North Louisiana, USA
Your Mac's Specs
2.8 GHz 2008 MacBook Pro 10.11, 8 GB mem, iPhone 12 Pro Max, 2015 iMac 16 GB Big Sur
If you discover that the files cannot be opened on Windows, that would suggest one of three possible causes:

1. The files were saved in some non-standard version of jpg.
2. The files were corrupted during save and did not save properly
3. The drive is having issues.

When you connect the drive to Windows try saving something with a different filetype (Word document, text file, etc) If that does not save/open correctly that would suggest drive issues.
 
OP
R
Joined
Mar 28, 2015
Messages
3
Reaction score
0
Points
1
I was able to view my pictures when I had my Dell, but since I switch over to a Macbook Pro, they just stop showing.
 
Joined
Feb 4, 2015
Messages
1
Reaction score
0
Points
1
I had the same problem. My Mac-book Pro would not load photos from a windows external drive. I ended up transferring them with a SanDisk flash drive.
 

Shop Amazon


Shop for your Apple, Mac, iPhone and other computer products on Amazon.
We are a participant in the Amazon Services LLC Associates Program, an affiliate program designed to provide a means for us to earn fees by linking to Amazon and affiliated sites.
Top