URGENT HELP I-Phone 3G Have I Been Overcharged??

[nathannew2008]

Ive just got my first bill from the carphonewarehouse for my iphone 3G (im in the UK) and they seem to have charged me £7.50 more than i believed i was due to pay.

Any Idea why??

If im out and i connect to the internet via non wifi (maybe 3G or internet access from the sim)

i do use my phone as a sat nav with the maps options is this it??

Help

 

[Mark W]

£7.50 is the monthly charge for O2 bolt-ons such as unlimited texts - did you opt for any of these?
It is also the monthly charge for insurance - did you opt for that?

The best thing to do if it doesn't say in the bill (could you screenshot the bill?) is ring them and ask - is it the carphone warehouse or O2 that actually charge you? If it is the latter, dial 202 from your iPhone. I'm not sure what carphone warehouse's number is.

 

[nathannew2008]

I opted for a carphonewarehouse insurance polocy
i was told £35 per term £11 somthing a month
I was under the impression that all my data was free EG internet on the move via 3G or maps ect

 

[pppix]

I got my bill and couldn't work out what was happening either.

But then read it properly and found that mine was due to the billing periods.

When I purchased my iPhone from Apple store it was almost at the end of the O2 billing period so got a proportion of that month and then the full month coming.

It may be that, just re-check and see if your bill mentions two sets of dates.

Steve

 

[Mark W]

Nathan,

Unlimited data is free on all plans. It is possible that what pppix said is correct (i.e. £7.50 was for the week or so before you got your first bill, and then the £35 is for the month coming) but it seems unlikely that the amount would be so round. Also, the way I got it was, I was billed for the day I bought my iPhone and then the month coming - I did get mine from O2 though.

I would contact the carphone warehouse and ask them what is going on.