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Apple Mobile Products: iPhone, iPad, iPod
iPhone Hardware and Accessories
Unable to delete voicemails on iPhone X. (iOS 13.0)
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<blockquote data-quote="p_rod" data-source="post: 1830454" data-attributes="member: 174646"><p><strong>LATEST UPDATE on my VOICEMAIL PROBLEM!!!</strong></p><p></p><p> Longish.....but filled with very good info! ;-)</p><p></p><p> After trying a few suggestions here yesterday afternoon, I decided to call Apple. Well, I sent them a request to call ME....and they did. They said it would take 2 minutes for me to receive a call, but it only took about 8 seconds! That's thumbs UP #1. </p><p></p><p> I spent about 10 minutes on my wife's phone (because I didn't want to tie mine up) with a tech and she finally decided to hand me off to a more experienced tech, Zach. We tried Airplane mode with both WiFi and Bluetooth turned off, no joy. I rebooted, no joy. We then decided to completely restore the iPhone (Zach felt it was an Apple problem and NOT AT&T's-I'll tell you why below).</p><p></p><p> I have 3 computers, my original iMac from 2009 which I use mainly for net surfing and email. And yes, sending out photos to folks once I've finished LightRooming or Photoshopping them. The high end 2018 iMac with 64GB ram and 3 SSD drives has "seen" the internet only once...to download updates to Photoshop and LR. Other than that, it never sees or suffers from any interference of any kind. No email, no surfing, no iTunes, nothing but photography.....and it is an absolute screamer). My other contact with the world is my 2011 MBA (MacBook Air)...which I backup my iPhone to about once a month. </p><p></p><p> Zach suggested I use iTunes to 'restore' my latest backup and since that was going to take some time we 'logged off'. </p><p></p><p> I started to 'restore' the iPhone at about 7:00 PM last night, got tired of wondering about it around 11:00 PM and went to bed. When I got up this morning at 0430 (yeah, I have an internal alarm clock from 10 years of being on the Pro Balloon Tour that I cannot turn off---balloonists get up REAL early to fly) and the download was not done yet but my iPhone screen was all white with a black Apple sig on it but nothing was happening. </p><p></p><p> As soon as I disconnected the phone from the MBA a small box popped up saying "Your download is incomplete due to an error). My screen was locked...I could NOT turn it off no matter what I tried. </p><p></p><p> As soon as Apple opened, I sent another request for a phone call and 5 seconds after I sent it, the phone rang. I cannot remember her name, but she gave it the best she could for maybe 10 minutes to just get the phone turned off, no joy. She did convince me to upgrade to Mac High Sierra which she said would run fine on my mid 2011 MBA and she helped me get that started because the old OS I was running was not compatible with iOS 13.0</p><p></p><p>. While that was going on, she called my local Apple Store (thankfully, only 1.3 miles away) and got me a confirmed appointment for 4:00 this afternoon. She said I could 'walk in' this morning and possibly get help but may be there awhile. My day was pretty full so I opted for the PM appointment. </p><p></p><p> I got there at 3:55PM, sat a table for about 12 minutes until my tech came up. He did some 'magic' with the iPhone, finally got it to turn off (it had been on all day...locked up).....and proceeded to hook it up to his MBA and started to download version 13.1...which was released earlier today. He said 13.0 had some bugs and "this should get rid of them". </p><p></p><p> 45 minutes later, the download was complete, he came over, helped me get the facial recognition and a new 6 digit code entered then told me to go home and set it up. </p><p></p><p> I did, which was kind of a PITA but not horrible..... made a few calls, then I went to my VOICEMAIL box where all 100 or so VM's still sat there...laughing at me. </p><p></p><p> I used the Edit button, chose each and every one of those damned messages, and hit the DELETE button, and they disappeared. Most importantly, they did NOT immediately return like that had done for a dozen or more times before. I then went to the bottom of the page, entered the DELETED MESSAGES folder, hit the CLEAR ALL button, and they have been gone now for hours. and I am finally a happy camper again!</p><p></p><p> To explain to chscag why I did NOT call AT&T........ One other suggestion Zack made yesterday before we rang off was to dial my iPhone number and try to delete the messages in my voicemail box....one by one. BUT......there was only ONE message in there, not 100 so I knew right there this was not an AT&T problem. I deleted that ONE message and it disappeared off my iPhone and never came back to join it's 99 friends that would not go away until this evening. ;-)</p><p></p><p> Moral of the story...... for some reason, the 13.0 version and the one that preceded it, for some reason, on MY phone, didn't not fully work. It took a complete re-store along with an update to my MBA's OS to fix this problem.....but for right now, it IS fixed. </p><p></p><p>I do know that my MBA, and most likely, my older 2009 iMac upstairs are eventually going to be totally non-supported in the future so their days for what I use them for are numbered. So I guess I'll just get a lower dollar but newer MBA or MacBook Pro and use it for communications and online stuff while still maintaining the 'sterility' of my newest iMac for photography....which it just absolutely does fantastic with what I ask it to do. </p><p></p><p> Sorry this a little long....... but those few here who know me know I can't say things in 2 sentences..... that's just me. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p> Cheers to ALL of you who responded. </p><p></p><p> Happy again in Buford, GA! lol</p><p></p><p> Pat</p></blockquote><p></p>
[QUOTE="p_rod, post: 1830454, member: 174646"] [B]LATEST UPDATE on my VOICEMAIL PROBLEM!!![/B] Longish.....but filled with very good info! ;-) After trying a few suggestions here yesterday afternoon, I decided to call Apple. Well, I sent them a request to call ME....and they did. They said it would take 2 minutes for me to receive a call, but it only took about 8 seconds! That's thumbs UP #1. I spent about 10 minutes on my wife's phone (because I didn't want to tie mine up) with a tech and she finally decided to hand me off to a more experienced tech, Zach. We tried Airplane mode with both WiFi and Bluetooth turned off, no joy. I rebooted, no joy. We then decided to completely restore the iPhone (Zach felt it was an Apple problem and NOT AT&T's-I'll tell you why below). I have 3 computers, my original iMac from 2009 which I use mainly for net surfing and email. And yes, sending out photos to folks once I've finished LightRooming or Photoshopping them. The high end 2018 iMac with 64GB ram and 3 SSD drives has "seen" the internet only once...to download updates to Photoshop and LR. Other than that, it never sees or suffers from any interference of any kind. No email, no surfing, no iTunes, nothing but photography.....and it is an absolute screamer). My other contact with the world is my 2011 MBA (MacBook Air)...which I backup my iPhone to about once a month. Zach suggested I use iTunes to 'restore' my latest backup and since that was going to take some time we 'logged off'. I started to 'restore' the iPhone at about 7:00 PM last night, got tired of wondering about it around 11:00 PM and went to bed. When I got up this morning at 0430 (yeah, I have an internal alarm clock from 10 years of being on the Pro Balloon Tour that I cannot turn off---balloonists get up REAL early to fly) and the download was not done yet but my iPhone screen was all white with a black Apple sig on it but nothing was happening. As soon as I disconnected the phone from the MBA a small box popped up saying "Your download is incomplete due to an error). My screen was locked...I could NOT turn it off no matter what I tried. As soon as Apple opened, I sent another request for a phone call and 5 seconds after I sent it, the phone rang. I cannot remember her name, but she gave it the best she could for maybe 10 minutes to just get the phone turned off, no joy. She did convince me to upgrade to Mac High Sierra which she said would run fine on my mid 2011 MBA and she helped me get that started because the old OS I was running was not compatible with iOS 13.0 . While that was going on, she called my local Apple Store (thankfully, only 1.3 miles away) and got me a confirmed appointment for 4:00 this afternoon. She said I could 'walk in' this morning and possibly get help but may be there awhile. My day was pretty full so I opted for the PM appointment. I got there at 3:55PM, sat a table for about 12 minutes until my tech came up. He did some 'magic' with the iPhone, finally got it to turn off (it had been on all day...locked up).....and proceeded to hook it up to his MBA and started to download version 13.1...which was released earlier today. He said 13.0 had some bugs and "this should get rid of them". 45 minutes later, the download was complete, he came over, helped me get the facial recognition and a new 6 digit code entered then told me to go home and set it up. I did, which was kind of a PITA but not horrible..... made a few calls, then I went to my VOICEMAIL box where all 100 or so VM's still sat there...laughing at me. I used the Edit button, chose each and every one of those damned messages, and hit the DELETE button, and they disappeared. Most importantly, they did NOT immediately return like that had done for a dozen or more times before. I then went to the bottom of the page, entered the DELETED MESSAGES folder, hit the CLEAR ALL button, and they have been gone now for hours. and I am finally a happy camper again! To explain to chscag why I did NOT call AT&T........ One other suggestion Zack made yesterday before we rang off was to dial my iPhone number and try to delete the messages in my voicemail box....one by one. BUT......there was only ONE message in there, not 100 so I knew right there this was not an AT&T problem. I deleted that ONE message and it disappeared off my iPhone and never came back to join it's 99 friends that would not go away until this evening. ;-) Moral of the story...... for some reason, the 13.0 version and the one that preceded it, for some reason, on MY phone, didn't not fully work. It took a complete re-store along with an update to my MBA's OS to fix this problem.....but for right now, it IS fixed. I do know that my MBA, and most likely, my older 2009 iMac upstairs are eventually going to be totally non-supported in the future so their days for what I use them for are numbered. So I guess I'll just get a lower dollar but newer MBA or MacBook Pro and use it for communications and online stuff while still maintaining the 'sterility' of my newest iMac for photography....which it just absolutely does fantastic with what I ask it to do. Sorry this a little long....... but those few here who know me know I can't say things in 2 sentences..... that's just me. :-) Cheers to ALL of you who responded. Happy again in Buford, GA! lol Pat [/QUOTE]
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Unable to delete voicemails on iPhone X. (iOS 13.0)
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