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Message: <blockquote data-quote="Tarrant" data-source="post: 24131">That is not what I am saying, read my post. I am saying I am annoyed because it is not beyond reason that if you say you're going to do something and don't or can't, you still take a few moments to explain to that customer what is going on!Simple manners and good customer treatment.They said it would arrive on or before the 8th, it didn't. FINE, but it is now the 9th and no one has emailed or rung me to explain why it has not. Simply, I think that they should consider it their responsibility to inform their customers when something goes wrong and give them some reasurance as to when it will be sorted, so the customer can then know what is happening with that £1,888 they spent!</blockquote>