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Trying To Solve Slow Getting To Web Page, But Fast Speed Once There
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<blockquote data-quote="PGB1" data-source="post: 1841275" data-attributes="member: 76746"><p>Thank You All for taking time to reply and share your knowledge. Unfortunately, due to situations, I have not had much time to investigate. Hopefully soon I can get more time to devote to fixing this frustrating problem.</p><p></p><p>Chscag asked what I am using for DNS settings. For this, I managed to confuse myself. </p><p>The router pages show the DNS as different settings in different places: </p><p>Under "DHCP Server" the "Default Gateway" is 192.168.0.1. The DNS fields for "Primary DNS" and 'Secondary DNS" are blank. </p><p>If I go to the "internet" tab, it has Primary DNS as 64.233.217.2 and Secondary DNS is 64.233.217.3. The page also has "Default Gateway" with 74.199.80.1</p><p></p><p>On the Dynamic DNS page, it says "Not Available". I can click a button for DDNS & it asks for a log in password, domain name & update interval. I don't know if this will help the problem, but more importantly- I don't know what to put in the boxes- particularly what to put for Domain Name.</p><p></p><p>On the computer (using mine for a sample- didn't check my wife's), the System Preferences - Network -Advanced - DNS page has 192.168.0.1 in the left hand box "DNS Servers", but it is greyed out. (That's the URL I type to get to the router). The right hand box, "Search Domains" is empty.</p><p></p><p></p><p></p><p>Thank You Randy for making this helpful diagnostic list. I found it very useful for both diagnosing and learning. I plan to keep it in my Troubleshooting file.</p><p>Step-By-Step from your list:</p><p>A) DetectX Swift didn't find any troubles. I also tried Malware Bytes. Again no problems were found/</p><p>B) Show Develop in Safari Preferences is something I use daily after I clear History & before I close Safari. i use it to clear caches.</p><p>C) My Extensions box was empty</p><p></p><p>D) System Preferences - Advanced - Network - DNS Tab: The only entry is the 192.168.0.1 that I enter to access the router. It is grey'd out, so I can't delete it.</p><p></p><p>This is where I chickened out (for fear of wrecking something) & wish to verify your instructions. Is it OK to leave the 192.168.0.1 that I can't remove and put the Open DNS entries in the box? Or, does the 192.168.0.1 have to leave first? (For which I can't figure out how)</p><p></p><p>I tried going to the Router & Modem manuals to figure out how to reset the DNS settings. The modem manual is mute on the subject and the router only mentions Dynamic DNS, which I didn't understand, but will study soon.</p><p>Perhaps I should call the ISP and ask them if they can remotely reset the DNS settings. Does this sound helpful?</p><p></p><p>MORE DIAGNOSTICS-</p><p>1) Connecting a computer to the router with an ethernet cable still gives the same problem. Does that mean that it si not a WiFi signal problem?</p><p></p><p>2) Mail has started to often "time out" when it checks for mail. It will take certain accounts offline after a few minutes. My guess is that Mail can't find the server, just like web pages. Does this help in diagnostics?</p><p></p><p>3) Since this problem started, the printer is very, very slow. The screen on the machine will say "Receiving Data" for up to 5 minutes for a one page text document. Sometimes it fails completely and I have to delete the document from the printer queue and start over with a new "Print" command from the application. (Word, Text Edit, etc)</p><p></p><p>The Set Up: The computer connects to the router by WiFi or ethernet. The printer is connected to the router by ethernet. </p><p></p><p>?? This makes me want to think the problem is before the modem, since the modem is not involved with printing- But the router is involved. </p><p></p><p></p><p>4) For other computing tasks (not network related) the computers and iPad are working just as fast as ever- so I think I've ruled out OS or hardware problems. Also note that the problem started at the same time for all 3 devices (2 are MacBook Pro & one iPad)</p><p></p><p></p><p>At this point, I am still confused about:</p><p>A) What Chscag asked regarding what I am using for DNS settings. (There are so many places in the router with DNS entries or blank spots I don't know which is the important one.)</p><p>B) If it is OK to add the Open DNS to the existing 192.168.0.1 in System Preferences - Networking - Advanced - DNS</p><p>C) Should I call the ISP and ask them to reset the DNS? (I could not find out how to reset it on my own.)</p><p>D) And, I am very much confused about what all the items in More Diagnostics (above) indicate. Do they help figure out the source of the problem?</p><p></p><p>Thank You All again for helping. I apologize if I don't get back to the project immediately. Circumstances are in the way (as often..)</p><p></p><p>Enjoy Today & Thank You Again For Helping!</p><p>Paul</p></blockquote><p></p>
[QUOTE="PGB1, post: 1841275, member: 76746"] Thank You All for taking time to reply and share your knowledge. Unfortunately, due to situations, I have not had much time to investigate. Hopefully soon I can get more time to devote to fixing this frustrating problem. Chscag asked what I am using for DNS settings. For this, I managed to confuse myself. The router pages show the DNS as different settings in different places: Under "DHCP Server" the "Default Gateway" is 192.168.0.1. The DNS fields for "Primary DNS" and 'Secondary DNS" are blank. If I go to the "internet" tab, it has Primary DNS as 64.233.217.2 and Secondary DNS is 64.233.217.3. The page also has "Default Gateway" with 74.199.80.1 On the Dynamic DNS page, it says "Not Available". I can click a button for DDNS & it asks for a log in password, domain name & update interval. I don't know if this will help the problem, but more importantly- I don't know what to put in the boxes- particularly what to put for Domain Name. On the computer (using mine for a sample- didn't check my wife's), the System Preferences - Network -Advanced - DNS page has 192.168.0.1 in the left hand box "DNS Servers", but it is greyed out. (That's the URL I type to get to the router). The right hand box, "Search Domains" is empty. Thank You Randy for making this helpful diagnostic list. I found it very useful for both diagnosing and learning. I plan to keep it in my Troubleshooting file. Step-By-Step from your list: A) DetectX Swift didn't find any troubles. I also tried Malware Bytes. Again no problems were found/ B) Show Develop in Safari Preferences is something I use daily after I clear History & before I close Safari. i use it to clear caches. C) My Extensions box was empty D) System Preferences - Advanced - Network - DNS Tab: The only entry is the 192.168.0.1 that I enter to access the router. It is grey'd out, so I can't delete it. This is where I chickened out (for fear of wrecking something) & wish to verify your instructions. Is it OK to leave the 192.168.0.1 that I can't remove and put the Open DNS entries in the box? Or, does the 192.168.0.1 have to leave first? (For which I can't figure out how) I tried going to the Router & Modem manuals to figure out how to reset the DNS settings. The modem manual is mute on the subject and the router only mentions Dynamic DNS, which I didn't understand, but will study soon. Perhaps I should call the ISP and ask them if they can remotely reset the DNS settings. Does this sound helpful? MORE DIAGNOSTICS- 1) Connecting a computer to the router with an ethernet cable still gives the same problem. Does that mean that it si not a WiFi signal problem? 2) Mail has started to often "time out" when it checks for mail. It will take certain accounts offline after a few minutes. My guess is that Mail can't find the server, just like web pages. Does this help in diagnostics? 3) Since this problem started, the printer is very, very slow. The screen on the machine will say "Receiving Data" for up to 5 minutes for a one page text document. Sometimes it fails completely and I have to delete the document from the printer queue and start over with a new "Print" command from the application. (Word, Text Edit, etc) The Set Up: The computer connects to the router by WiFi or ethernet. The printer is connected to the router by ethernet. ?? This makes me want to think the problem is before the modem, since the modem is not involved with printing- But the router is involved. 4) For other computing tasks (not network related) the computers and iPad are working just as fast as ever- so I think I've ruled out OS or hardware problems. Also note that the problem started at the same time for all 3 devices (2 are MacBook Pro & one iPad) At this point, I am still confused about: A) What Chscag asked regarding what I am using for DNS settings. (There are so many places in the router with DNS entries or blank spots I don't know which is the important one.) B) If it is OK to add the Open DNS to the existing 192.168.0.1 in System Preferences - Networking - Advanced - DNS C) Should I call the ISP and ask them to reset the DNS? (I could not find out how to reset it on my own.) D) And, I am very much confused about what all the items in More Diagnostics (above) indicate. Do they help figure out the source of the problem? Thank You All again for helping. I apologize if I don't get back to the project immediately. Circumstances are in the way (as often..) Enjoy Today & Thank You Again For Helping! Paul [/QUOTE]
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Trying To Solve Slow Getting To Web Page, But Fast Speed Once There
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