hey guys! i'm new here, so i hope i am posting this in the right thread. i have never had a virus on my mac before, but i ran a norton antivirus scan tonight after having some problems with safari and it found a trojan byteverify (i think). it was very quick and once i told it to fix it, it quarantined it, but i am almost positive that is what it said.
i thought something was wrong because i went to maytag's website for my dad and all of a sudden safari was frozen and then i couldn't get back on it even though i had an internet connection.
norton quarantined the file. it was in my library cache - in the java and is a zip file. i do not know how to get the whole file name from the norton log because it is long. it ends with v1.0/jar/gsb50.jar - 112aa26 - 46386e8.zip
i did a second scan and it says there are no viruses found.
safari is working. it actually started working even before the file was quarantined once i cleaned the cache and reset safari.
i was just wondering if my macbook is okay and if i have to worry about further damage or anything. can i delete that file from quarantine or is it too important? i really do not know a lot about the mac operating system. i have been learning for a while, but really do not know what to look for or what to do when there are problems.
any help is greatly appreciated! thank-you so much!
i thought something was wrong because i went to maytag's website for my dad and all of a sudden safari was frozen and then i couldn't get back on it even though i had an internet connection.
norton quarantined the file. it was in my library cache - in the java and is a zip file. i do not know how to get the whole file name from the norton log because it is long. it ends with v1.0/jar/gsb50.jar - 112aa26 - 46386e8.zip
i did a second scan and it says there are no viruses found.
safari is working. it actually started working even before the file was quarantined once i cleaned the cache and reset safari.
i was just wondering if my macbook is okay and if i have to worry about further damage or anything. can i delete that file from quarantine or is it too important? i really do not know a lot about the mac operating system. i have been learning for a while, but really do not know what to look for or what to do when there are problems.
any help is greatly appreciated! thank-you so much!