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Message: <blockquote data-quote="chscag" data-source="post: 1718677" data-attributes="member: 46727"><p>You can't fault T-Mobile or any carrier.  It's not the carrier's responsibility to provide tech support on the usage, specifically the various settings of any phone they sell. The carrier is only responsible for the inner working of their repective network.  I have found that the sales folks at the local T-Mobile stores that I have visited were very knowledgeable and helpful.  However, it's very easy for a new user of any smart phone, be it an iPhone or one of the many Androids to stumble thru the first weeks or even months of using the device.  Adding to that the complexity of the various "clouds" and syncing between devices, you can well understand why mistakes are easily made.  I consider myself a farily savvy user but find that I too sometimes mistake a setting or lose a contact sync.</p></blockquote><p></p>