Forums
New posts
Articles
Product Reviews
Policies
FAQ
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Menu
Log in
Register
Install the app
Install
Forums
Apple Computing Products:
macOS - Desktop Hardware
SMART error when trying to reinstall El Capitan
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="Dombo63" data-source="post: 1728441" data-attributes="member: 382102"><p>Hello all, some background: My 21.5 inch iMac is around 5 years old. Hard drive is 500GB and OS is El Capitan. Recently I tried to update OSX from the App Store and the process stuck at 3 minutes to go for several hours. I switched off and back on again and was able to run Disk Utility Repair which came up with a tick so all seemed ok. There is around 217GB of space left. However when I then went into Safari, the cursor disappeared and the screen went whiteish gray then black and switched off.</p><p></p><p>This happened several times, ie each restart got the Apple logo and time bar for several minutes before the usual desktop appeared. The last time it happened I got a white screen and a question mark folder. </p><p></p><p>I searched for a solution (using a MacBook so as not to disturb or otherwise upset the iMac) and decided to try and reboot in safe mode and reinstall the OSX. However when I got to the point to choose which drive to install to, Macintosh HD or Recovery HD, both were shown to have SMART error, and the reinstall process could go no further. This seemed serious and as I was unable to continue or do anything else I then turned off the machine.</p><p></p><p>I have now turned it back on, not updated any apps or OS, and backed up everything using Time Machine to a Seagate external drive. When it finished backing up the screen went white and had a circle with a diagonal line through it. Turning off then back on again got the desktop with Time Machine showing a full back up had completed.</p><p></p><p> I would welcome any advice as to the best course of action from here.</p><p></p><p>Thanks in advance.</p></blockquote><p></p>
[QUOTE="Dombo63, post: 1728441, member: 382102"] Hello all, some background: My 21.5 inch iMac is around 5 years old. Hard drive is 500GB and OS is El Capitan. Recently I tried to update OSX from the App Store and the process stuck at 3 minutes to go for several hours. I switched off and back on again and was able to run Disk Utility Repair which came up with a tick so all seemed ok. There is around 217GB of space left. However when I then went into Safari, the cursor disappeared and the screen went whiteish gray then black and switched off. This happened several times, ie each restart got the Apple logo and time bar for several minutes before the usual desktop appeared. The last time it happened I got a white screen and a question mark folder. I searched for a solution (using a MacBook so as not to disturb or otherwise upset the iMac) and decided to try and reboot in safe mode and reinstall the OSX. However when I got to the point to choose which drive to install to, Macintosh HD or Recovery HD, both were shown to have SMART error, and the reinstall process could go no further. This seemed serious and as I was unable to continue or do anything else I then turned off the machine. I have now turned it back on, not updated any apps or OS, and backed up everything using Time Machine to a Seagate external drive. When it finished backing up the screen went white and had a circle with a diagonal line through it. Turning off then back on again got the desktop with Time Machine showing a full back up had completed. I would welcome any advice as to the best course of action from here. Thanks in advance. [/QUOTE]
Verification
Name this item. 🍎
Post reply
Forums
Apple Computing Products:
macOS - Desktop Hardware
SMART error when trying to reinstall El Capitan
Top
