Reply to thread

Message

<blockquote data-quote="mmevans315" data-source="post: 1756449" data-attributes="member: 391999">Downloaded etrecheck: this is the report. any help please??Thanks MelissaEtreCheck version: 3.2.3 (363)Report generated 2017-05-03 18:17:07Download EtreCheck from <a href="http://etrecheck.com" target="_blank">http://etrecheck.com</a>Runtime: 9:05Performance: Below AverageClick the [Lookup] links for more information from Apple Support Communities.Click the [Details] links for more information about that line.Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.Click the [Clean up] link to delete unused files.Problem: Computer is too slowHardware Information: ⓘ&nbsp; &nbsp; MacBook (13-inch, Mid 2010) &nbsp; &nbsp; [Technical Specifications] - [User Guide] - [Warranty &amp; Service]&nbsp; &nbsp; MacBook - model: MacBook7,1&nbsp; &nbsp; 1 2.4 GHz Intel Core 2 Duo (Duo) CPU: 2-core&nbsp; &nbsp; 2 GB RAM - Insufficient RAM! &nbsp; &nbsp; &nbsp; &nbsp; BANK 0/DIMM0&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 1 GB DDR3 1067 MHz ok&nbsp; &nbsp; &nbsp; &nbsp; BANK 1/DIMM0&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 1 GB DDR3 1067 MHz ok&nbsp; &nbsp; Bluetooth: Old - Handoff/Airdrop2 not supported&nbsp; &nbsp; Wireless:&nbsp; en1: 802.11 a/b/g/n&nbsp; &nbsp; Battery: Health = Normal - Cycle count = 395Video Information: ⓘ&nbsp; &nbsp; NVIDIA GeForce 320M - VRAM: 256 MB&nbsp; &nbsp; &nbsp; &nbsp; Color LCD 1280 x 800&nbsp; &nbsp; &nbsp; &nbsp; spdisplays_display_connector System Software: ⓘ&nbsp; &nbsp; OS X Snow Leopard 10.6.8 (10K549) - Time since boot: less than an hourDisk Information: ⓘ&nbsp; &nbsp; TOSHIBA MK2555GSXF disk0 : (232.89 GB) (Rotational)&nbsp; &nbsp; [Show SMART report]&nbsp; &nbsp; &nbsp; &nbsp; - (disk0s1) &lt;not mounted&gt; : 210 MB &nbsp; &nbsp; &nbsp; &nbsp; Macintosh HD (disk0s2) /&nbsp; [Startup]: 249.72 GB (133.48 GB free)&nbsp; &nbsp; HL-DT-ST DVDRW&nbsp; GS23N disk1 : (376.8 MB) ()USB Information: ⓘ&nbsp; &nbsp; Apple Inc. Built-in iSight &nbsp; &nbsp; Apple Inc. BRCM2070 Hub &nbsp; &nbsp; &nbsp; &nbsp; Apple Inc. Bluetooth USB Host Controller &nbsp; &nbsp; Apple Inc. Apple Internal Keyboard / Trackpad Possible adware: ⓘ&nbsp; &nbsp; Unknown file: ~/Library/LaunchAgents/com.appbox.AppBox.plist&nbsp; &nbsp; &nbsp; &nbsp; ~/Library/Application Support/AppPolicy/AppBox -i -c 748931 -isn 5AC6ECE0-6F3A-4AF0-BB99-338F12DF574C&nbsp; &nbsp; Adware: ~/Library/LaunchAgents/com.genieo.completer.download.plist&nbsp; &nbsp; Adware: ~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist&nbsp; &nbsp; Adware: ~/Library/LaunchAgents/com.genieo.completer.update.plist&nbsp; &nbsp; Adware: ~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist&nbsp; &nbsp; Adware: ~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist&nbsp; &nbsp; Adware: ~/Library/LaunchAgents/com.unionsoftwareonline.AppMonitor.plist&nbsp; &nbsp; 7 possible adware files found. [Remove/Report]Clean up: ⓘ&nbsp; &nbsp; /System/Library/LaunchAgents/com.apple.servernotifyd.plist&nbsp; &nbsp; &nbsp; &nbsp; /System/Library/Frameworks/ServerNotification.framework/Resources/servernotifyd&nbsp; &nbsp; &nbsp; &nbsp; Executable not found!&nbsp; &nbsp; ~/Library/LaunchAgents/com.genieo.completer.download.plist&nbsp; &nbsp; &nbsp; &nbsp; ~/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer -trigger download -isDev 0 -installVersion 16974 -firstAppId 505700013&nbsp; &nbsp; &nbsp; &nbsp; Executable not found!&nbsp; &nbsp; ~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist&nbsp; &nbsp; &nbsp; &nbsp; ~/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer -trigger ltvbit -isDev 0 -installVersion 16974 -firstAppId 505700013&nbsp; &nbsp; &nbsp; &nbsp; Executable not found!&nbsp; &nbsp; ~/Library/LaunchAgents/com.genieo.completer.update.plist&nbsp; &nbsp; &nbsp; &nbsp; ~/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer -trigger update -isDev 0 -installVersion 16974 -firstAppId 505700013&nbsp; &nbsp; &nbsp; &nbsp; Executable not found!&nbsp; &nbsp; ~/Library/LaunchAgents/com.mackeeper.MacKeeper.Helper.plist&nbsp; &nbsp; &nbsp; &nbsp; /Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper&nbsp; &nbsp; &nbsp; &nbsp; Executable not found!&nbsp; &nbsp; 5 orphan files found. [Clean up]Kernel Extensions: ⓘ&nbsp; &nbsp; &nbsp; &nbsp; /System/Library/Extensions&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.flipvideo.IOUSBCameraMassStorage (1.0.1 - 2015-11-15) [Lookup]&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.leapfrog.codeless.kext (2.0 - 2015-11-15) [Lookup]&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.leapfrog.driver.LfConnectDriver (1.9.8 - SDK 10.8 - 2015-11-15) [Lookup]Startup Items: ⓘ&nbsp; &nbsp; HP IO: Path: /Library/StartupItems/HP IO&nbsp; &nbsp; HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor&nbsp; &nbsp; Startup items no longer function in OS X Yosemite or laterSystem Launch Agents: ⓘ&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.apple.servernotifyd.plist (2010-11-11) - /System/Library/Frameworks/ServerNotification.framework/Resources/servernotifyd: Executable not found!&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; 3 Apple tasks&nbsp; &nbsp; [loaded]&nbsp; &nbsp; 65 Apple tasks&nbsp; &nbsp; [running]&nbsp; &nbsp; 6 Apple tasksSystem Launch Daemons: ⓘ&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; 50 Apple tasks&nbsp; &nbsp; [loaded]&nbsp; &nbsp; 91 Apple tasks&nbsp; &nbsp; [running]&nbsp; &nbsp; 25 Apple tasksLaunch Agents: ⓘ&nbsp; &nbsp; [running]&nbsp; &nbsp; com.flipvideo.FlipShare.AutoRun.plist (2011-08-19) [Lookup]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.google.keystone.agent.plist ✔︎&nbsp; (2017-03-28) [Lookup]Launch Daemons: ⓘ&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.adobe.fpsaud.plist (2017-04-17) [Lookup]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.apple.third_party_32b_kext_logger.plist &nbsp; (2011-02-17)&nbsp; &nbsp; [running]&nbsp; &nbsp; com.flipvideo.FlipShareServer.launchd.plist (2011-08-19) [Lookup]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.google.keystone.daemon.plist ✔︎&nbsp; (2017-04-21) [Lookup]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.leapfrog.connect.authdaemon.plist (2013-12-27) [Lookup]&nbsp; &nbsp; [running]&nbsp; &nbsp; com.mackeeper.MacKeeper.plugin.AntiTheft.daemon.plist ✔︎&nbsp; (2015-12-07) [Lookup]User Launch Agents: ⓘ&nbsp; &nbsp; [running]&nbsp; &nbsp; com.appbox.AppBox.plist (2016-09-27) [Lookup]&nbsp; &nbsp; [failed]&nbsp; &nbsp; com.genieo.completer.download.plist (2014-12-30) Adware!&nbsp; [Remove/Report]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.genieo.completer.ltvbit.plist (2014-12-30) Adware!&nbsp; [Remove/Report]&nbsp; &nbsp; [failed]&nbsp; &nbsp; com.genieo.completer.update.plist (2014-12-30) Adware!&nbsp; [Remove/Report]&nbsp; &nbsp; [failed]&nbsp; &nbsp; com.jdibackup.JustCloud.autostart.plist ✔︎&nbsp; (2016-04-30) Adware!&nbsp; [Remove/Report]&nbsp; &nbsp; &nbsp; &nbsp; /usr/bin/open&nbsp; &nbsp; [failed]&nbsp; &nbsp; com.jdibackup.JustCloud.notify.plist ✔︎&nbsp; (2016-04-30) Adware!&nbsp; [Remove/Report]&nbsp; &nbsp; &nbsp; &nbsp; /usr/bin/open&nbsp; &nbsp; [running]&nbsp; &nbsp; com.leapfrog.connect.monitor.plist ✔︎&nbsp; (2013-12-27) [Lookup]&nbsp; &nbsp; [failed]&nbsp; &nbsp; com.mackeeper.MacKeeper.Helper.plist (2015-12-28) [Lookup] - /Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper: Executable not found!&nbsp; &nbsp; [running]&nbsp; &nbsp; com.unionsoftwareonline.AppMonitor.plist (2016-12-30) Adware!&nbsp; [Remove/Report]&nbsp; &nbsp; &nbsp; &nbsp; ~/Library/Application Support/AppCommon/AppMonitorUser Login Items: ⓘ&nbsp; &nbsp; FlipShare&nbsp; &nbsp; Application &nbsp; &nbsp; &nbsp; &nbsp; (/Applications/FlipShare.app)&nbsp; &nbsp; HP Product Research&nbsp; &nbsp; Application &nbsp; &nbsp; &nbsp; &nbsp; (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)&nbsp; &nbsp; HP Scheduler&nbsp; &nbsp; Application &nbsp; &nbsp; &nbsp; &nbsp; (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)&nbsp; &nbsp; HPEventHandler&nbsp; &nbsp; Application &nbsp; &nbsp; &nbsp; &nbsp; (/Library/Printers/hp/hpio/HPEventHandler.app)Internet Plug-ins: ⓘ&nbsp; &nbsp; FlashPlayer-10.6: 25.0.0.163 - SDK 10.9 (2017-04-21) [Lookup]&nbsp; &nbsp; Flash Player: 25.0.0.163 - SDK 10.9 (2017-04-21) [Lookup]&nbsp; &nbsp; iPhotoPhotocast: 7.0 - SDK 10.7 (2012-04-04)&nbsp; &nbsp; Google Earth Web Plug-in: 7.1 (2015-09-17) [Lookup]&nbsp; &nbsp; JavaAppletPlugin: 13.9.8 - SDK 10.6 (2012-07-12) Check version&nbsp; &nbsp; QuickTime Plugin: 7.6.6 (2014-12-30)User internet Plug-ins: ⓘ&nbsp; &nbsp; KickStartPlugIn64: 1.1 - SDK 10.7 (2012-10-05) [Lookup]Safari Extensions: ⓘ&nbsp; &nbsp; QuickBrowse - Catalin Andrei Vasiliu - <a href="http://www.unionsoftwareonline.com" target="_blank">http://www.unionsoftwareonline.com</a> (2016-07-24)Audio Plug-ins: ⓘ&nbsp; &nbsp; iSightAudio: 7.6.6 (2014-01-03)3rd Party Preference Panes: ⓘ&nbsp; &nbsp; Flash Player (2017-04-17) [Lookup]Time Machine: ⓘ&nbsp; &nbsp; Time Machine information requires OS X 10.8 &quot;Mountain Lion&quot; or later.Top Processes by CPU: ⓘ&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; 6%&nbsp; &nbsp; &nbsp;&nbsp; WindowServer&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; 2%&nbsp; &nbsp; &nbsp;&nbsp; Safari&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; 2%&nbsp; &nbsp; &nbsp;&nbsp; fontd&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; 0%&nbsp; &nbsp; &nbsp;&nbsp; usbmuxdTop Processes by Memory: ⓘ&nbsp; &nbsp; 147 MB&nbsp; &nbsp; &nbsp; &nbsp; WebProcess&nbsp; &nbsp; 109 MB&nbsp; &nbsp; &nbsp; &nbsp; Safari&nbsp; &nbsp; 35 MB&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; WindowServer&nbsp; &nbsp; 31 MB&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; mds&nbsp; &nbsp; 16 MB&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; DockVirtual Memory Information: ⓘ&nbsp; &nbsp; 368 MB&nbsp; &nbsp; &nbsp; &nbsp; Available RAM&nbsp; &nbsp; 368 MB&nbsp; &nbsp; &nbsp; &nbsp; Free RAM&nbsp; &nbsp; 1.64 GB&nbsp; &nbsp; &nbsp;&nbsp; Used RAM&nbsp; &nbsp; 0 B&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; Cached files&nbsp; &nbsp; 303 MB&nbsp; &nbsp; &nbsp; &nbsp; Swap UsedDiagnostics Information: ⓘ&nbsp; &nbsp; 2017-05-03 17:53:05&nbsp; &nbsp; Self test - passed</blockquote>

[QUOTE="mmevans315, post: 1756449, member: 391999"] Downloaded etrecheck: this is the report. any help please?? Thanks Melissa EtreCheck version: 3.2.3 (363) Report generated 2017-05-03 18:17:07 Download EtreCheck from [url]http://etrecheck.com[/url] Runtime: 9:05 Performance: Below Average Click the [Lookup] links for more information from Apple Support Communities. Click the [Details] links for more information about that line. Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software. Click the [Clean up] link to delete unused files. Problem: Computer is too slow Hardware Information: ⓘ MacBook (13-inch, Mid 2010) [Technical Specifications] - [User Guide] - [Warranty & Service] MacBook - model: MacBook7,1 1 2.4 GHz Intel Core 2 Duo (Duo) CPU: 2-core 2 GB RAM - Insufficient RAM! BANK 0/DIMM0 1 GB DDR3 1067 MHz ok BANK 1/DIMM0 1 GB DDR3 1067 MHz ok Bluetooth: Old - Handoff/Airdrop2 not supported Wireless: en1: 802.11 a/b/g/n Battery: Health = Normal - Cycle count = 395 Video Information: ⓘ NVIDIA GeForce 320M - VRAM: 256 MB Color LCD 1280 x 800 spdisplays_display_connector System Software: ⓘ OS X Snow Leopard 10.6.8 (10K549) - Time since boot: less than an hour Disk Information: ⓘ TOSHIBA MK2555GSXF disk0 : (232.89 GB) (Rotational) [Show SMART report] - (disk0s1) <not mounted> : 210 MB Macintosh HD (disk0s2) / [Startup]: 249.72 GB (133.48 GB free) HL-DT-ST DVDRW GS23N disk1 : (376.8 MB) () USB Information: ⓘ Apple Inc. Built-in iSight Apple Inc. BRCM2070 Hub Apple Inc. Bluetooth USB Host Controller Apple Inc. Apple Internal Keyboard / Trackpad Possible adware: ⓘ Unknown file: ~/Library/LaunchAgents/com.appbox.AppBox.plist ~/Library/Application Support/AppPolicy/AppBox -i -c 748931 -isn 5AC6ECE0-6F3A-4AF0-BB99-338F12DF574C Adware: ~/Library/LaunchAgents/com.genieo.completer.download.plist Adware: ~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist Adware: ~/Library/LaunchAgents/com.genieo.completer.update.plist Adware: ~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist Adware: ~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist Adware: ~/Library/LaunchAgents/com.unionsoftwareonline.AppMonitor.plist 7 possible adware files found. [Remove/Report] Clean up: ⓘ /System/Library/LaunchAgents/com.apple.servernotifyd.plist /System/Library/Frameworks/ServerNotification.framework/Resources/servernotifyd Executable not found! ~/Library/LaunchAgents/com.genieo.completer.download.plist ~/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer -trigger download -isDev 0 -installVersion 16974 -firstAppId 505700013 Executable not found! ~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist ~/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer -trigger ltvbit -isDev 0 -installVersion 16974 -firstAppId 505700013 Executable not found! ~/Library/LaunchAgents/com.genieo.completer.update.plist ~/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer -trigger update -isDev 0 -installVersion 16974 -firstAppId 505700013 Executable not found! ~/Library/LaunchAgents/com.mackeeper.MacKeeper.Helper.plist /Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper Executable not found! 5 orphan files found. [Clean up] Kernel Extensions: ⓘ /System/Library/Extensions [not loaded] com.flipvideo.IOUSBCameraMassStorage (1.0.1 - 2015-11-15) [Lookup] [not loaded] com.leapfrog.codeless.kext (2.0 - 2015-11-15) [Lookup] [not loaded] com.leapfrog.driver.LfConnectDriver (1.9.8 - SDK 10.8 - 2015-11-15) [Lookup] Startup Items: ⓘ HP IO: Path: /Library/StartupItems/HP IO HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor Startup items no longer function in OS X Yosemite or later System Launch Agents: ⓘ [loaded] com.apple.servernotifyd.plist (2010-11-11) - /System/Library/Frameworks/ServerNotification.framework/Resources/servernotifyd: Executable not found! [not loaded] 3 Apple tasks [loaded] 65 Apple tasks [running] 6 Apple tasks System Launch Daemons: ⓘ [not loaded] 50 Apple tasks [loaded] 91 Apple tasks [running] 25 Apple tasks Launch Agents: ⓘ [running] com.flipvideo.FlipShare.AutoRun.plist (2011-08-19) [Lookup] [loaded] com.google.keystone.agent.plist ✔︎ (2017-03-28) [Lookup] Launch Daemons: ⓘ [loaded] com.adobe.fpsaud.plist (2017-04-17) [Lookup] [loaded] com.apple.third_party_32b_kext_logger.plist  (2011-02-17) [running] com.flipvideo.FlipShareServer.launchd.plist (2011-08-19) [Lookup] [loaded] com.google.keystone.daemon.plist ✔︎ (2017-04-21) [Lookup] [loaded] com.leapfrog.connect.authdaemon.plist (2013-12-27) [Lookup] [running] com.mackeeper.MacKeeper.plugin.AntiTheft.daemon.plist ✔︎ (2015-12-07) [Lookup] User Launch Agents: ⓘ [running] com.appbox.AppBox.plist (2016-09-27) [Lookup] [failed] com.genieo.completer.download.plist (2014-12-30) Adware! [Remove/Report] [loaded] com.genieo.completer.ltvbit.plist (2014-12-30) Adware! [Remove/Report] [failed] com.genieo.completer.update.plist (2014-12-30) Adware! [Remove/Report] [failed] com.jdibackup.JustCloud.autostart.plist ✔︎ (2016-04-30) Adware! [Remove/Report] /usr/bin/open [failed] com.jdibackup.JustCloud.notify.plist ✔︎ (2016-04-30) Adware! [Remove/Report] /usr/bin/open [running] com.leapfrog.connect.monitor.plist ✔︎ (2013-12-27) [Lookup] [failed] com.mackeeper.MacKeeper.Helper.plist (2015-12-28) [Lookup] - /Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper: Executable not found! [running] com.unionsoftwareonline.AppMonitor.plist (2016-12-30) Adware! [Remove/Report] ~/Library/Application Support/AppCommon/AppMonitor User Login Items: ⓘ FlipShare Application (/Applications/FlipShare.app) HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app) HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app) HPEventHandler Application (/Library/Printers/hp/hpio/HPEventHandler.app) Internet Plug-ins: ⓘ FlashPlayer-10.6: 25.0.0.163 - SDK 10.9 (2017-04-21) [Lookup] Flash Player: 25.0.0.163 - SDK 10.9 (2017-04-21) [Lookup] iPhotoPhotocast: 7.0 - SDK 10.7 (2012-04-04) Google Earth Web Plug-in: 7.1 (2015-09-17) [Lookup] JavaAppletPlugin: 13.9.8 - SDK 10.6 (2012-07-12) Check version QuickTime Plugin: 7.6.6 (2014-12-30) User internet Plug-ins: ⓘ KickStartPlugIn64: 1.1 - SDK 10.7 (2012-10-05) [Lookup] Safari Extensions: ⓘ QuickBrowse - Catalin Andrei Vasiliu - [url]http://www.unionsoftwareonline.com[/url] (2016-07-24) Audio Plug-ins: ⓘ iSightAudio: 7.6.6 (2014-01-03) 3rd Party Preference Panes: ⓘ Flash Player (2017-04-17) [Lookup] Time Machine: ⓘ Time Machine information requires OS X 10.8 "Mountain Lion" or later. Top Processes by CPU: ⓘ 6% WindowServer 2% Safari 2% fontd 0% usbmuxd Top Processes by Memory: ⓘ 147 MB WebProcess 109 MB Safari 35 MB WindowServer 31 MB mds 16 MB Dock Virtual Memory Information: ⓘ 368 MB Available RAM 368 MB Free RAM 1.64 GB Used RAM 0 B Cached files 303 MB Swap Used Diagnostics Information: ⓘ 2017-05-03 17:53:05 Self test - passed [/QUOTE]

Verification

Name this item 🌈