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Shocked to see my post / request for help on Mac OS cancelled / deleted???
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<blockquote data-quote="philappleton" data-source="post: 1776377" data-attributes="member: 392340"><p>Hi Jake & Patrick,</p><p></p><p>Thanks for your replies and time.</p><p></p><p>Patrick, thanks for the info.</p><p></p><p>Jake, my set up is fairly simple. I live alone and have BT Fibre Optic Connection on a Homehub 6. When my strange problems first started on my MacAir I was at the same house however the phone number was different and I had a Homehub 5. The reason for the change was when BT's first 12 months discounted rate finished and the price went up and they wouldn't do me a deal so I disconnected and reconnected as a new customer to get the good deal. This ended up with me getting a new number and a Homehub 6. Both Homehub's have the firewalls on and so did my old MacAir and current MacPro. </p><p></p><p>I've also had problems at my parents with their BT Homehub 4. They have 2 iPads, an iPhone and my iPhone was also connected to their Hub however when I tried to connect my Air their it said I was too far from the router even though I was only a few meters away and so then I moved the Air right next to the router and used my iPhone 6 as a video recorder and filmed it clearly showing other devices including Apple were connecting without problem yet my Mac was saying move closer when physically it couldn't get any closer!</p><p></p><p>I work as an Electro Technical Officer offshore and some of my duties include IT so I do run things quite secure especially as it's only myself in the house. I have no media sharing on etc and until about the start of the year I was having no problems with my Apple products and have been a fan for many years and still am which is why I upgraded to a Pro. Working in IT I know that the MacOS is far more secure than a windows system and I was also very surprised to see all the strange stuff going on! </p><p></p><p>Again with the MacAir the "Unexpected Behaviour" as Apple themselves quoted came back almost immediately after having the MacOS reinstalled (Twice) with drive wiped both times and on one occasion having the partitions removed before formatting the drive. I have had it on one occasion with my Windows laptop I was using it and suddenly it came up all virus and firewall protection was switched off even though I had done nothing, and I had an IP checker running as an extension in Chrome and suddenly it would change IP address for no reason whilst at home hence my thoughts and the fact the attacks seem very targeted that it can only be a person! I don't know for any reason why I would be targeted because i'm just an average guy and its not like i'm a big organisation like a bank.</p><p></p><p>Interestingly you ask about how long do the attacks take to start. Well if I only use the Mac for a few hours then generally it seems okay however if I've been on it all day and maybe not switched it off when it's not being used then this is when my problems start. a rough figure is if I've been on it / switched on over 8hrs.</p><p></p><p>Previously with my MacAir I did try at one point to disconnect from the internet to see if my problems stopped and even though my Mac said it was disconnected it was still actually connected. Maybe the person / hacker is simulating what I was seeing as opposed to what was actually happening. One time I actually had to quickly run to my front room and disconnect the router from the power. Since then if I'm honest I leave everything connected and am trying to get as much evidence by the way of screen recordings and screenshots to Apple in order that they can finally work out how someone is controlling my machine and put a stop to it. I'm figuring hopefully more proof / instances will help them more to pinpoint the problem. </p><p></p><p>With all the problems on my MacAir never did we find any Virus or Malware, hence again why I'm suspecting a person. Several times I have disconnected my Mac from my home wifi and connected to my iPhone hotspot where the problems seemed less but they didn't completely go away. In fact it started problems on my iPhone!</p><p></p><p>For example on my iPhone 7 I wanted to "Make Available Offline" some of my screen recordings that are stored in my Google Drive before going out whilst I was on my home 50Mb Fibre Connection because later that day I had a call set with apple and so if they wanted to screen share with my phone they could watch the clips. I tapped on each clip I wanted to download on my phone and then the message "Making Clip 1 Available Offline" etc would come up and I sat there waiting for the next message "Clip 1 is now available offline" and done that for every clip before leaving home. About 20 minutes after leaving home I felt my iPhone getting very hot in my pocket and took it out for a look and then noticed that it was now downloading the clips over my 4G connection! Luckily I have 20gb a month so it didn't cost me anything however that shouldn't of happened!</p><p></p><p>Also now when trying to connect my iPad Air2 to my iPhone 7 hotspot it always comes up with the message "Remote Hotspot Failure" Unable to start personal hotspot "iPhone 7" even when I have the hotspot switched on and other devices are connected to it and both have had the recent software updates!. On another occasion when my MacAir kept failing to upload one of my screen recordings to Google Drive I Airdropped it to my iPhone 7 and then when I tapped on the recording and then on the bottom left box with an upwards arrow to forward it to my Google Drive when normally I get about 10 options on the top line including Google Drive they had all gone except one which was YouTube. Apple say the iPhone is in-hackable however this seemed too coincidental to me as I really needed to get the recording safely to Google Drive because otherwise they strangely corrupt on my Mac. </p><p></p><p>I've had iPhone 3,4,5,6,7 Apple Airport Express * 2, Apple TV, iPad 2, iPad Air2, MacAir and now MacPro and have to say this is the first problems I've ever had with my Apple products, in fact my Father still has my iPhone 4, Brother-In-Law has my iPhone 5 and I have my 6 & 7. </p><p></p><p>I am now 10 months on, 2 fresh MacOS installs on to my Air and now a Pro all acting strangely, so i'm very much hoping that Apple will take this more seriously especially with all the screen recordings and Screenshots I'm sendng them, or even any experts on here?</p><p></p><p>Earlier I also forgot to mention I had my TV connected to the Mac and was watching some movies and the mouse cursor would just disappear for no reason and when I moved the mouse I had to move it around and around several times before it would reappear which was strange. Ive just connected the Mac to my TV now to see if that is still happening and its not, now the cursor stays where you put it.</p><p></p><p>Also with Elmedia player I had a few movie clips in my playlist and the playlist wouldn't play through. It would get so far and then just jump back to either the start or just higher up the list.</p><p></p><p>Thankfully even though all the issues waste a lot of my time it has never actually cost me any money like my Bank being hacked etc, however I just want full control of my machine and return to using as I used to with lots of Apps and not keep running in to problems.</p><p></p><p>Thanks again for your time and questions and any suggestions are gladly received. I will continue to keep this updated</p><p></p><p>Best Regards</p><p>Phil</p></blockquote><p></p>
[QUOTE="philappleton, post: 1776377, member: 392340"] Hi Jake & Patrick, Thanks for your replies and time. Patrick, thanks for the info. Jake, my set up is fairly simple. I live alone and have BT Fibre Optic Connection on a Homehub 6. When my strange problems first started on my MacAir I was at the same house however the phone number was different and I had a Homehub 5. The reason for the change was when BT's first 12 months discounted rate finished and the price went up and they wouldn't do me a deal so I disconnected and reconnected as a new customer to get the good deal. This ended up with me getting a new number and a Homehub 6. Both Homehub's have the firewalls on and so did my old MacAir and current MacPro. I've also had problems at my parents with their BT Homehub 4. They have 2 iPads, an iPhone and my iPhone was also connected to their Hub however when I tried to connect my Air their it said I was too far from the router even though I was only a few meters away and so then I moved the Air right next to the router and used my iPhone 6 as a video recorder and filmed it clearly showing other devices including Apple were connecting without problem yet my Mac was saying move closer when physically it couldn't get any closer! I work as an Electro Technical Officer offshore and some of my duties include IT so I do run things quite secure especially as it's only myself in the house. I have no media sharing on etc and until about the start of the year I was having no problems with my Apple products and have been a fan for many years and still am which is why I upgraded to a Pro. Working in IT I know that the MacOS is far more secure than a windows system and I was also very surprised to see all the strange stuff going on! Again with the MacAir the "Unexpected Behaviour" as Apple themselves quoted came back almost immediately after having the MacOS reinstalled (Twice) with drive wiped both times and on one occasion having the partitions removed before formatting the drive. I have had it on one occasion with my Windows laptop I was using it and suddenly it came up all virus and firewall protection was switched off even though I had done nothing, and I had an IP checker running as an extension in Chrome and suddenly it would change IP address for no reason whilst at home hence my thoughts and the fact the attacks seem very targeted that it can only be a person! I don't know for any reason why I would be targeted because i'm just an average guy and its not like i'm a big organisation like a bank. Interestingly you ask about how long do the attacks take to start. Well if I only use the Mac for a few hours then generally it seems okay however if I've been on it all day and maybe not switched it off when it's not being used then this is when my problems start. a rough figure is if I've been on it / switched on over 8hrs. Previously with my MacAir I did try at one point to disconnect from the internet to see if my problems stopped and even though my Mac said it was disconnected it was still actually connected. Maybe the person / hacker is simulating what I was seeing as opposed to what was actually happening. One time I actually had to quickly run to my front room and disconnect the router from the power. Since then if I'm honest I leave everything connected and am trying to get as much evidence by the way of screen recordings and screenshots to Apple in order that they can finally work out how someone is controlling my machine and put a stop to it. I'm figuring hopefully more proof / instances will help them more to pinpoint the problem. With all the problems on my MacAir never did we find any Virus or Malware, hence again why I'm suspecting a person. Several times I have disconnected my Mac from my home wifi and connected to my iPhone hotspot where the problems seemed less but they didn't completely go away. In fact it started problems on my iPhone! For example on my iPhone 7 I wanted to "Make Available Offline" some of my screen recordings that are stored in my Google Drive before going out whilst I was on my home 50Mb Fibre Connection because later that day I had a call set with apple and so if they wanted to screen share with my phone they could watch the clips. I tapped on each clip I wanted to download on my phone and then the message "Making Clip 1 Available Offline" etc would come up and I sat there waiting for the next message "Clip 1 is now available offline" and done that for every clip before leaving home. About 20 minutes after leaving home I felt my iPhone getting very hot in my pocket and took it out for a look and then noticed that it was now downloading the clips over my 4G connection! Luckily I have 20gb a month so it didn't cost me anything however that shouldn't of happened! Also now when trying to connect my iPad Air2 to my iPhone 7 hotspot it always comes up with the message "Remote Hotspot Failure" Unable to start personal hotspot "iPhone 7" even when I have the hotspot switched on and other devices are connected to it and both have had the recent software updates!. On another occasion when my MacAir kept failing to upload one of my screen recordings to Google Drive I Airdropped it to my iPhone 7 and then when I tapped on the recording and then on the bottom left box with an upwards arrow to forward it to my Google Drive when normally I get about 10 options on the top line including Google Drive they had all gone except one which was YouTube. Apple say the iPhone is in-hackable however this seemed too coincidental to me as I really needed to get the recording safely to Google Drive because otherwise they strangely corrupt on my Mac. I've had iPhone 3,4,5,6,7 Apple Airport Express * 2, Apple TV, iPad 2, iPad Air2, MacAir and now MacPro and have to say this is the first problems I've ever had with my Apple products, in fact my Father still has my iPhone 4, Brother-In-Law has my iPhone 5 and I have my 6 & 7. I am now 10 months on, 2 fresh MacOS installs on to my Air and now a Pro all acting strangely, so i'm very much hoping that Apple will take this more seriously especially with all the screen recordings and Screenshots I'm sendng them, or even any experts on here? Earlier I also forgot to mention I had my TV connected to the Mac and was watching some movies and the mouse cursor would just disappear for no reason and when I moved the mouse I had to move it around and around several times before it would reappear which was strange. Ive just connected the Mac to my TV now to see if that is still happening and its not, now the cursor stays where you put it. Also with Elmedia player I had a few movie clips in my playlist and the playlist wouldn't play through. It would get so far and then just jump back to either the start or just higher up the list. Thankfully even though all the issues waste a lot of my time it has never actually cost me any money like my Bank being hacked etc, however I just want full control of my machine and return to using as I used to with lots of Apps and not keep running in to problems. Thanks again for your time and questions and any suggestions are gladly received. I will continue to keep this updated Best Regards Phil [/QUOTE]
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