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Apple Computing Products:
macOS - Operating System
Shocked to see my post / request for help on Mac OS cancelled / deleted???
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<blockquote data-quote="philappleton" data-source="post: 1765416" data-attributes="member: 392340"><p>Hiya, </p><p></p><p>yep I've asked to speak to someone higher but the senior advisers I have been speaking to have told be that's as high as I can go.</p><p></p><p>Next week I'm going to try 1 last try in person at a store and take all my proof including the transcript of the online chat where it was agreed to be replaced and see if they will do it in store. If I get nowhere then it will be time to seek legal advice, maybe court action and possibly see if the press want a story.</p><p></p><p>To say I'm shocked at their customer service having been a loyal Apple fan for many years is an understatement.</p><p></p><p>The biggest thing that still concerns me though is they have agreed all my recordings are "Unexpected Behaviour" however they fail to address it or take any action which isn't what you really expect from Apple!</p></blockquote><p></p>
[QUOTE="philappleton, post: 1765416, member: 392340"] Hiya, yep I've asked to speak to someone higher but the senior advisers I have been speaking to have told be that's as high as I can go. Next week I'm going to try 1 last try in person at a store and take all my proof including the transcript of the online chat where it was agreed to be replaced and see if they will do it in store. If I get nowhere then it will be time to seek legal advice, maybe court action and possibly see if the press want a story. To say I'm shocked at their customer service having been a loyal Apple fan for many years is an understatement. The biggest thing that still concerns me though is they have agreed all my recordings are "Unexpected Behaviour" however they fail to address it or take any action which isn't what you really expect from Apple! [/QUOTE]
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Apple Computing Products:
macOS - Operating System
Shocked to see my post / request for help on Mac OS cancelled / deleted???
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