Setting up new iMac

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I Purchased a iMac about 4 weeks ago and Apple will not let me sign in they don't recognise my password and i do not receive there emails after they have said there on the way they also do not recognise my DOB. Being new to Apple and the wrong side of 70 i don't no where to go from here.
I look forward to replies Kind Regards alfiegeorge
 

pigoo3

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Your Mac's Specs
2017 15" MBP, 16gig ram, 1TB SSD, OS 10.15
Is this a brand new iMac…or used ("new to you")?

- Nick
 

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