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<blockquote data-quote="pigoo3" data-source="post: 1628579" data-attributes="member: 56379">Despite the inconvenience returning the computer may pose.&nbsp; All of this info is really not pertinent.&nbsp; If the computer needs to be returned…then it needs to be returned.&nbsp; Regardless of the hassles it causes personally.&nbsp; Just being honest.<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile&nbsp; &nbsp; :)" loading="lazy" data-shortname=":)" />It's either a software problem or a hardware problem.&nbsp; - If it's a hardware problem…then it needs to be returned.&nbsp; - If it's a software problem.&nbsp; The quickest &amp; easiest way to determine this is…erase the hard drive &amp; reinstall a fresh copy of the OS (no other non-OS installs).If the problem still persists after the fresh OS install…you have a hardware problem (needs to be returned).&nbsp; If the problem goes away…then it was a software issue.- Nick</blockquote>

[QUOTE="pigoo3, post: 1628579, member: 56379"] Despite the inconvenience returning the computer may pose. All of this info is really not pertinent. If the computer needs to be returned…then it needs to be returned. Regardless of the hassles it causes personally. Just being honest.:) It's either a software problem or a hardware problem. - If it's a hardware problem…then it needs to be returned. - If it's a software problem. The quickest & easiest way to determine this is…erase the hard drive & reinstall a fresh copy of the OS (no other non-OS installs). If the problem still persists after the fresh OS install…you have a hardware problem (needs to be returned). If the problem goes away…then it was a software issue. - Nick [/QUOTE]

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