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Apple Computing Products:
macOS - Notebook Hardware
Scratched Macbook, (brand new!) grrrr!
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<blockquote data-quote="cwa107" data-source="post: 371950" data-attributes="member: 24098"><p>It is illegal (at least in the US) to misrepresent a refurbished or used product as new. The refurbished models typically don't come in their original packaging, just a plain brown box. If your Mac appeared to be in a nice, factory sealed packaged, it's probably new. </p><p></p><p>That said, if you're certain that the scratches were not your fault, I can't see the harm in asking Apple to address the problem. </p><p></p><p>Welcome to Mac-Forums.com, by the way - and let us know what you find out if you do decide to pursue the matter.</p></blockquote><p></p>
[QUOTE="cwa107, post: 371950, member: 24098"] It is illegal (at least in the US) to misrepresent a refurbished or used product as new. The refurbished models typically don't come in their original packaging, just a plain brown box. If your Mac appeared to be in a nice, factory sealed packaged, it's probably new. That said, if you're certain that the scratches were not your fault, I can't see the harm in asking Apple to address the problem. Welcome to Mac-Forums.com, by the way - and let us know what you find out if you do decide to pursue the matter. [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
Scratched Macbook, (brand new!) grrrr!
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