Scanner - MacBook Problem

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Sep 6, 2014
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So I have an HP scanner (Scanjet G4010) and until I updated to Mavericks, it worked fine. But since then, when I try to save a scanned image, it either flashes an error message or it saves an all-black picture. Please help, I tried to update the software, but it says the software update program doesn't currently work. I tried re-installing it, but it's the same. I tried emailing HP, but they apparently don't have an email. I don't know what else to do. Help!
 
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Warrington, UK
Your Mac's Specs
PPC Mini, 10.4.11. Intel Mini, 10.6.8. MacBook Pro, 10.14.6. M1 MBA 11.6.3 iPhone 5 iOS 12.5,
I've downloaded that update and still have the same problem as the OP. I now use Image Capture for scanning.
 

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