Sarafi not working on iMac

[Angylisis]

We curently own an iMac, that is refurbed and was purchased about a year ago. Lately, we thought we were having internet issues, and since there seem to have been some net dropping and hangup issues, we tried to troubleshoot with that in mind.

However, on my husbands user account (admin) both Safari and Chrome load fine. On my account, Firefox and Chrome load fine, it's just Safari. I've googled to no avial, I've found nothing on this specific issue. Anyone have any idea why only Safari and only on my user account are having net issues?

Would deleting my user account and then re-adding it fix this issue? That's a lot of work to go through if there's an easier solution.

TIA, Liz

 

[RadDave]

We curently own an iMac, that is refurbed and was purchased about a year ago. Lately, we thought we were having internet issues, and since there seem to have been some net dropping and hangup issues, we tried to troubleshoot with that in mind.

However, on my husbands user account (admin) both Safari and Chrome load fine. On my account, Firefox and Chrome load fine, it's just Safari. I've googled to no avial, I've found nothing on this specific issue. Anyone have any idea why only Safari and only on my user account are having net issues?

Would deleting my user account and then re-adding it fix this issue? That's a lot of work to go through if there's an easier solution.

Hi Liz - welcome to the forum!

Just for starters, have you 'Quit' Safari and then reopened the app? If so and if not helpful, then go to the main Safari menu and consider clearing your history and website data (a menu selection) - also provide information on the OS X installed on your computer and the version of Safari being used - Dave

 

[Angylisis]

Hey there RadDave, thanks for answering so quickly. We're running the latest version of OSx (Yosemite 10.10.2), and Running Safari version 8.0.4.

My first reaction to cleaning up the history was like....yeah, that's what we tell everyone right? Then I remembered my husbands *doesn't use Safari* on his user act, so maybe it *was* history. So I cleaned it up. However, while it's running better, and I can actually open a webpage, it's still getting hung up about 15% into loading. When the blue bar is running across the top of the URL box on the bottom, about 1/4 of the way into it, it pauses and gets hung up there for a few seconds, then continues on.

It used to not let the page open at all, so as far as I'm concerned it's working 100% better. However, if that pause is indicative of a larger issue, I surely don't want to ignore it.

Liz

 

[RadDave]

Hey there RadDave, thanks for answering so quickly. We're running the latest version of OSx (Yosemite 10.10.2), and Running Safari version 8.0.4.

My first reaction to cleaning up the history was like....yeah, that's what we tell everyone right? Then I remembered my husbands *doesn't use Safari* on his user act, so maybe it *was* history. So I cleaned it up. However, while it's running better, and I can actually open a webpage, it's still getting hung up about 15% into loading. When the blue bar is running across the top of the URL box on the bottom, about 1/4 of the way into it, it pauses and gets hung up there for a few seconds, then continues on.

It used to not let the page open at all, so as far as I'm concerned it's working 100% better. However, if that pause is indicative of a larger issue, I surely don't want to ignore it.

Hi again Liz - concerning 'cleaning up your history', there are a number of temporal options (see pic below) - 'how much' cleanup did you perform - not saying that is the issue, but might be a consideration? Also, keep in mind that your settings, history, cookies, etc. are stored separately in your user account - even if your husband was using Safari, his settings would be isolated from yours.

Have you had any adware, ransomware, pop-ups, etc. when you use Safari? If so, you might want to obtain a copy of Adware Medic and run a scan - also, often suggested here is to add the ‘extensions’: AdBlock & Ghostery.

If not already done, I would suggest power recycling your modem & router (i.e. pull the power wait a while, then re-power your modem first, wait, and then the router); have you re-booted your computer?

Let's see if any of these suggestions help - if not, come back and hopefully some of our network & browser 'experts' will chime in w/ more advice. Dave
.