Safari hijacked

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Thanks in advance, I hope I am in the right forum. Safari is frozen due to malaware. I want to fix it using RESTORE but that option is greyed out. Any ideas? IMAC OS X 10.9.5
 
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Disconnect you Mac from the internet ( Turn off Wifi ) and reboot.
Open Safari and Reset Safari
In Safari Preferences set Safari to open with a blank page ( if desired )
Turn Wifi On
Browse freely and never visit dodgy websites again :)

Cheers ... McBie
 
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Thanks in advance, I hope I am in the right forum. Safari is frozen due to malaware. I want to fix it using RESTORE but that option is greyed out. Any ideas? IMAC OS X 10.9.5

Hope that all goes well w/ McBie's excellent advice - now, you might want to better protect yourself during web browsing and have a tool or two for adware removal - first, check the Safe Mac website for an in depth look @ malware including those affecting web browsers; also, download Adware Medic, which is also discussed in the first link.

In addition, you might want to obtain several Safari extensions, i.e. Adblock Plus and Ghostery are often recommended here - good luck! Dave :)
 
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Thank you Mc Bie but it didn't work. I did all the steps but the reset button is still greyed out. Something else that I should try?
 
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Jayar, I got the sequence wrong, my apologies.
Reboot the Mac.
Turn Wifi OFF ( or otherwise disconnect from the internet )
Launch Safari
Reset Safari
Set Safari Preferences so that Safari opens with a new , Blank window
Stay away from dodgy sites :)

If that is not helping, please let us know what kind of malware you are seeing.

Cheers ... McBie
 
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Thank you again McBie. Just tried the new sequence. Didn't work. I tried to include a screen shot of the message the I get from the fraudulent site but couldn't do it.But this is what it says:

http://www.mac-system-alerts.com

Safari - Alert

Suspicious Activity Might Have been Detected.

Major Security Issue

To fix it please call Support for Apple

+1 800-680-4131 (Toll Free) immediately!

I know it's a scam because that phone number is not Apple's.

Any ideas? TIA
 
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2011 27" iMac, 1TB(partitioned) SSD, 20GB, OS X 10.11.6 El Capitan
I'm glad you picked up on the bogus phone number, and what you're getting is a scam as you already know.

This user fixed the same problem at https://discussions.apple.com/thread/6649086

"Kellen, when as Safari was opening I held down Command and repeatedly hit the "W" key to close all the windows Safari had opened and it fixed it right up! "

Don't know if that will help, but worth a try so that you can access the Resets needed.

Edit:
And some other suggestions:
https://discussions.apple.com/thread/6516975
 
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It worked!!! Can't believe it was so simple. Thanks a million guys, you the best!
 

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