Reply to thread

Did you buy this new or second hand?

Edit:

I can see by your wording that you bought it new from Apple.

If you have reinstalled twice, and repaired permissions and this is still occuring, I would go into Apple and I am sure they will replace it based on this, unless they can fix this on the spot for you.

Don't give up hope, however, when either the instant fix or repair takes place, when you get home with it, go to this link and run through all the tutorials listed at the bottom of the page.

They are invaluable for a new Mac user.