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Switcher Hangout (Windows to Mac)
Repair Issue
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<blockquote data-quote="chscag" data-source="post: 825259" data-attributes="member: 46727"><p>I just spoke with the "Geek" guys at my local Best Buy store (Fort Worth, Texas) and here's what they told me about repairing an Apple computer that had no Best Buy support plan:</p><p></p><p>They will gladly take the machine and send it off to an authorized Apple repair facility at the customer's cost. Since Best Buy does not do Apple repairs in house anyway, they would do the same thing for a machine which was covered under their repair plans. Of course, in that situation there would be no cost to the customer.</p><p></p><p>I don't know which store you're doing business with, but It might be to your advantage to speak with the store manager and find out what's going on. It sounds to me like someone at your BB store is not giving you the correct information.</p><p></p><p>As far as Apple's dealing with Best Buy or any other authorized reseller, I'm certain that they (Apple) first makes sure the reseller can comply with Apple's business practices and dealing with customers. Apple has consistently been number one with outstanding customer support. If the store you're dealing with does not accept your machine for repair even after speaking with the store manager, then I would contact Apple directly and file a complaint about them.</p><p></p><p>Regards.</p></blockquote><p></p>
[QUOTE="chscag, post: 825259, member: 46727"] I just spoke with the "Geek" guys at my local Best Buy store (Fort Worth, Texas) and here's what they told me about repairing an Apple computer that had no Best Buy support plan: They will gladly take the machine and send it off to an authorized Apple repair facility at the customer's cost. Since Best Buy does not do Apple repairs in house anyway, they would do the same thing for a machine which was covered under their repair plans. Of course, in that situation there would be no cost to the customer. I don't know which store you're doing business with, but It might be to your advantage to speak with the store manager and find out what's going on. It sounds to me like someone at your BB store is not giving you the correct information. As far as Apple's dealing with Best Buy or any other authorized reseller, I'm certain that they (Apple) first makes sure the reseller can comply with Apple's business practices and dealing with customers. Apple has consistently been number one with outstanding customer support. If the store you're dealing with does not accept your machine for repair even after speaking with the store manager, then I would contact Apple directly and file a complaint about them. Regards. [/QUOTE]
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