Recover AppleID - no phone, no password

[zaihrayeu]

hi,

I have an apple ID which is my gmail email and I do not remember the password for it and I do not remember the trusted phone number for it, moreover, that phone number is not existing anymore.

So I cannot log in as I do not remember the password. When I am trying to recover it using Recover Your Apple ID - Apple - it asks for the phone number, but I cannot receive any confirmation code on this phone number..

is there a way to recover the apple ID? reset the password through the email?

Thanks
Ilya

 

[IWT]

Firstly, a warm welcome to Mac-Forums @zaihrayeu.

The following Links may assist you in your endeavours:

Apple ID Account Recovery without Trusted… - Apple Community

discussions.apple.com

If you didn't receive your verification or reset email - Apple Support

Not sure where that email was sent? Here are some tips to help you find it.

support.apple.com

I Cannot Receive a Verification Code - Apple Community

discussions.apple.com

Recovering via email is included in the above.

Ian

 

[zaihrayeu]

Hi Ian (@IWT ), thanks for the welcome and for the instructions. it looks like my only option is to ask for an account recovery, as:

1. I cannot use the option of asking a family member (as suggested here: Help a friend or family member as their account recovery contact) as it asks to login and I do not remember my password:



2. I am stuck on iforgot.apple.com as it is asking for my trusted phone number which I do not remeber:
\

however, I did not find how to request an account recovery. Help page here (How to use account recovery when you can’t reset your Apple ID password) explains what to do before and after recovery request, but does not explain how to request the account recovery.. could you please help with this?

 

[IWT]

Only too happy to help you if I can.

This is how to request an Account Recovery:

Set up an account recovery contact

An account recovery contact can help make sure that you always have access to your account, even if you forgot your Apple ID password or device passcode. Learn how to set up a recovery contact on your iPhone, iPad, or Mac.

support.apple.com

This may give you some background to Account Recovery & what you might/might not do whilst waiting.

How to use account recovery when you can’t reset your Apple ID password – Apple Support (UK)

If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period.

support.apple.com

Good luck and keep in touch.

Ian

 

[zaihrayeu]

Only too happy to help you if I can.

This is how to request an Account Recovery:

Set up an account recovery contact

An account recovery contact can help make sure that you always have access to your account, even if you forgot your Apple ID password or device passcode. Learn how to set up a recovery contact on your iPhone, iPad, or Mac.

support.apple.com

This may give you some background to Account Recovery & what you might/might not do whilst waiting.

How to use account recovery when you can’t reset your Apple ID password – Apple Support (UK)

If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period.

support.apple.com

Good luck and keep in touch.

Ian

hi Ian,

thanks for the links.

My problem with the first one (setting up an account recovery contact) is that I cannot access the "Password & Security" section in my Mac system preferences settings as I am required to enter the password which I do not remember:



The second link does not explain how to start the recovery process - I guess I need to do it in the "Password & Security" section which I cannot access...

what can I do?

thanks
Ilya

 

[IWT]

Only too happy to help, Ilya.

The first link on how to set up an Account Recovery Contact-

Are you saying that you don't own an iPhone or iPad or iPod Touch ? Or is it that your iDevice can't run iOS 15 or later? Or do you have a Mac computer? That too can be used.

Because the link I posted tells you how to proceed.

I understand your dilemma, for sure.

The last resort - and a useful one - is to contact Apple Support by telephone. (Better than email in this case).

You will need to answer a load of questions to prove who you are and that you own the Mac or whatever Device you have. It takes time, often a week or two, but they can Reset Your Apple ID/Password.

Let me know how things go and it would help if we knew which Apple products you actually own.

Ian

 

[zaihrayeu]

I only have a Mac computer, MacBook Pro (13-inch, 2017), running Monterey.

I did not find how to request an Apple ID recovery - as from above, it is asking to log in again.

so probably the only thing I can try is calling or emailing the apple support team?

thanks
Ilya

 

[IWT]

@zaihrayeu

Thank you. You have been most patient and I appreciate that.

Just one little point: You surely can log in to your Mac?; it only needs your Admin PW.

Whatever: Google "Call Apple Support" - you get this:



Choose your country and that will give you the telephone number you need.

Ian

 

[MacInWin]

You can also go to apple.com and will be redirected to the local Apple website for where you are. Click on "Support" on the menu bar and look for how to contact them. There should be an option for chat or phone call.

 

[zaihrayeu]

thanks, Ian.

yes, I can log into my Mac, I do have the admin password. but I cannot log in to my Apple ID account ((

 

[pm-r]

so probably the only thing I can try is calling or emailing the apple support team?

+1.
And if all fails give the Apple customer support folks a call if their support team wasn't able to help.



- Patrick
=======

 

[zaihrayeu]

thanks, Patrick. if the support team does not help, what can I do? reinstall a Mac OS from scratch and create a new Apple ID? at the moment I cannot even change Apple ID as it is asking me to log in to the current one..

 

[IWT]

It is possible to have more than one Apple ID. Several of our members do so and if I recall correctly, member @ferrarr (Bob) is one of them.

I still feel that a courteous approach to Apple Support is your best bet; but you could start from scratch, as you mentioned, with a new Apple ID. (you can't change your current Apple ID as you said).

I feel for you @zaihrayeu, because this must be very stressful and upsetting for you.

Ian

 

[zaihrayeu]

I cannot add another Apple ID as, in order to sing out from the current Apple ID, I need to enter my current password:



so the only remaining option is to contact Apple Support, I guess..

 

[pm-r]

thanks, Patrick. if the support team does not help, what can I do?

That's why I suggested calling Apple Customer Support if their regular Apple Support can't help and if even they balk as to fixing your problem, ask to speak to somebody in charge who will often accommodate you somehow and get your problem resolved fairly easily.



- Patrick
=======