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<blockquote data-quote="Randy B. Singer" data-source="post: 1880348" data-attributes="member: 190607">First, make sure that all of your correspondence with any carrier is in writing.&nbsp; Snail mail is preferable over using e-mail.&nbsp; Having an original tangible copy of any correspondence/agreement in-hand makes it so much easier to prove who asked for or promised what.Second, all that you have to do is go to another carrier, and ask them to switch you over.&nbsp; They should be able to handle everything for you, including cancelling your service with Verizon and porting over your number.&nbsp; While every single carrier tends to be dishonest, the best of them seems to me to be T-Mobile at the moment.&nbsp; This, despite the fact that they absorbed Sprint, which I considered to be the most dishonest of the bunch.Third, once you have all of your correspondence in writing, if you continue to have a problem with Verizon billing you (called &quot;slamming&quot; in the business, both common and illegal), contact your state's Public Utilities Commission and make a complaint.&nbsp; Every time I've dealt with California's PUC I've been pleasantly surprised by how much clout that they have, how they take an interest, and how quickly they bring results. Totally unlike most government agencies that you might go to for assistance.</blockquote>

[QUOTE="Randy B. Singer, post: 1880348, member: 190607"] First, make sure that all of your correspondence with any carrier is in writing. Snail mail is preferable over using e-mail. Having an original tangible copy of any correspondence/agreement in-hand makes it so much easier to prove who asked for or promised what. Second, all that you have to do is go to another carrier, and ask them to switch you over. They should be able to handle everything for you, including cancelling your service with Verizon and porting over your number. While every single carrier tends to be dishonest, the best of them seems to me to be T-Mobile at the moment. This, despite the fact that they absorbed Sprint, which I considered to be the most dishonest of the bunch. Third, once you have all of your correspondence in writing, if you continue to have a problem with Verizon billing you (called "slamming" in the business, both common and illegal), contact your state's Public Utilities Commission and make a complaint. Every time I've dealt with California's PUC I've been pleasantly surprised by how much clout that they have, how they take an interest, and how quickly they bring results. Totally unlike most government agencies that you might go to for assistance. [/QUOTE]

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