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<blockquote data-quote="donwolt88" data-source="post: 1923489" data-attributes="member: 312252">Thank you for the responses.&nbsp;&nbsp; I did send them an email asking about this before I posted here and to date, no response.&nbsp;&nbsp; I did receive confirmation of my quote (estimate) with a shipping label.&nbsp; Instructions with that say nothing about wiping or reseting prior to shipping to them. Only says to be sure to sign out of iCloud, turn off 'find my', and note which macOS it has.&nbsp; I did send another email telling them that I erased per Apples directions and asked them if they still want it for their quoted price.&nbsp; No answer after 24 hrs.&nbsp; I also tried calling their listed phone number and got a recording saying their retail office is permanently closed (online business only) and no one there to take phone calls.I guess I was hoping some here would assure me that SYM is&nbsp; great &amp; safe way to go to get rid of my old MacBook.&nbsp; I guess at this point I have lost my interest and will do what I have done in the past,&nbsp; remove and destroy the hard drive and drop off the rest at a recycle&nbsp; facility.&nbsp;&nbsp; The slightly over $100 would be nice, but I am not letting the computer leave my hands unless I know my data is thoroughly wiped first. Thanks again.</blockquote>

[QUOTE="donwolt88, post: 1923489, member: 312252"] Thank you for the responses. I did send them an email asking about this before I posted here and to date, no response. I did receive confirmation of my quote (estimate) with a shipping label. Instructions with that say nothing about wiping or reseting prior to shipping to them. Only says to be sure to sign out of iCloud, turn off 'find my', and note which macOS it has. I did send another email telling them that I erased per Apples directions and asked them if they still want it for their quoted price. No answer after 24 hrs. I also tried calling their listed phone number and got a recording saying their retail office is permanently closed (online business only) and no one there to take phone calls. I guess I was hoping some here would assure me that SYM is great & safe way to go to get rid of my old MacBook. I guess at this point I have lost my interest and will do what I have done in the past, remove and destroy the hard drive and drop off the rest at a recycle facility. The slightly over $100 would be nice, but I am not letting the computer leave my hands unless I know my data is thoroughly wiped first. Thanks again. [/QUOTE]

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