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Apple Computing Products:
macOS - Desktop Hardware
Problem with new iMac 27 inch losing connection to mouse & keyboard
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<blockquote data-quote="CarrollB" data-source="post: 1809062" data-attributes="member: 388308"><p>An update: I have spoken with Apple support several times. He wanted me to tell him the exact time to the seconds that the mouse and keyboard disconnect. Evidently the computer keeps a log of what's happening. Two days ago he called me, after I told him I knew to the second when the mouse and keyboard disconnected and then re-connected on that day. He had me download the log from my iMac, zip the file, and email it to him. Said he would have the engineers look at what was going on when this disconnect happened. Told me I should hear back in a couple of days once the engineers analyzed the data.</p></blockquote><p></p>
[QUOTE="CarrollB, post: 1809062, member: 388308"] An update: I have spoken with Apple support several times. He wanted me to tell him the exact time to the seconds that the mouse and keyboard disconnect. Evidently the computer keeps a log of what's happening. Two days ago he called me, after I told him I knew to the second when the mouse and keyboard disconnected and then re-connected on that day. He had me download the log from my iMac, zip the file, and email it to him. Said he would have the engineers look at what was going on when this disconnect happened. Told me I should hear back in a couple of days once the engineers analyzed the data. [/QUOTE]
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Apple Computing Products:
macOS - Desktop Hardware
Problem with new iMac 27 inch losing connection to mouse & keyboard
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