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Message: <blockquote data-quote="Slydude" data-source="post: 1855196" data-attributes="member: 131855">This was some time ago so it could easily have been before that change was finalized. Since then I've made it a point to now what the warranty says and make sure I know exactly what to do. That incident surprised me because prior to that time I had owned two different LaCie products. The CD burner that had been rock steady. A different LaCe hard drive had been replaced twice under warranty with no argument/ discussion on their end. The network drive that failed occurred several years later and during a time where they seemed to be getting complaints about inconsistent tech support. It's entirely possible that the problem I ran into was a one-off instance of incorrect information.</blockquote>