Port 993 Timed out

[SteveHB]

I'm getting constant issues my email accounts failing to login due to timing out on port 993. Virgin insist the issue lies with my iMac rather than their servers. What's even more confusing, the accounts are shown as offline then suddenly back online, download a few new emails then back offline. Connection Doctor can show them offline even whilst emails are coming in. I'm confused!
What on the Mac could cause this?

Steve HB

 

[Raz0rEdge]

Just to get the basics out of the way. What version of macOS? Are you using Mail.app? How long have you had this issue? Do you have other devices that you can use to isolate issues?

 

[SteveHB]

High Sierra 10.13.6, Mail v 11.5 (3445.9.1) Have iPad 2 and iPhone 5s
This is the tail end of many days of not being able to send emails. First action to resolve this was to update server settings, many attempts where "Unable to verify password or account" resulted. Virgin helpdesk reset password, deleted then added back in Blueyonder email account, finally working even whilst Server settings 'Save' was still hanging. I have Logs running so can upload if req.

Cheers

 

[Rod]

Try a different email client eg Thunderbird or Spark and see if the problem persists.


Sent from my iPad using Mac-Forums

 

[Raz0rEdge]

Have you setup the same IMAP settings on the iPad and iPhone and do those two devices connect, stay connected and receive email without any issues? Are you using the IMAP server (imap.virginmedia.com)? or something similar? If so, can you open up the Terminal and then run the following command

ping -c10 imap.virginmedia.com

What you should see is something like:

64 bytes from 62.254.26.223: icmp_seq=0 ttl=114 time=109.232 ms

What will change on each line is the time value.

If you ever see a "request timed out" message or intermittently, then you might be having issues connecting to the server.

 

[SteveHB]

Just tried the ping
64 bytes from 62.254.26.223: icmp_seq=0 ttl=120 time=17.804 ms
64 bytes from 62.254.26.223: icmp_seq=1 ttl=120 time=16.803 ms
64 bytes from 62.254.26.223: icmp_seq=2 ttl=120 time=21.138 ms
64 bytes from 62.254.26.223: icmp_seq=3 ttl=120 time=16.312 ms
64 bytes from 62.254.26.223: icmp_seq=4 ttl=120 time=15.281 ms
64 bytes from 62.254.26.223: icmp_seq=5 ttl=120 time=15.259 ms
64 bytes from 62.254.26.223: icmp_seq=6 ttl=120 time=12.842 ms
64 bytes from 62.254.26.223: icmp_seq=7 ttl=120 time=13.908 ms
64 bytes from 62.254.26.223: icmp_seq=8 ttl=120 time=15.144 ms
64 bytes from 62.254.26.223: icmp_seq=9 ttl=120 time=18.541 ms
This immediately after an email sent after failing 3 times, each time i click "Try with selected server", same server each time, third time it went!
Tried loading Thunderbird on my wife's account, used the Virgin server settings, failed to connect to server.

Cheers

Steve

 

[Rod]

It really sounds like a server issue to me. That makes it a bit difficult to resolve without changing servers.

 

[SteveHB]

After weeks of issues and much reading of the Forum I found reference to the SOCKS Proxy being ticked causing issues, so I found it, unticked it and all the email issues have stopped! I don't understand why but hey **!

 

[Rod]

That’s great, thanks for getting back. I’ll add that to my tips and tricks file.