Personal Hotspot, Not So Hot

Joined
Feb 24, 2011
Messages
879
Reaction score
21
Points
18
Location
Los Angeles
My iPhone 5S won't function as a Personal Hotspot, either by WiFi or by USB cable. It used to, but now it won't. Don't know what happened.

Model MD654LL/A, Version 7.1.2 (11D257).

How do I fix this?

Thanks.
 

Raz0rEdge

Well-known member
Staff member
Moderator
Joined
Jul 17, 2009
Messages
14,496
Reaction score
1,062
Points
113
Location
MA
Your Mac's Specs
2022 Mac Studio, macOS Monterrey, 32 GB
What version of iOS? What the symptoms of it not working? Is it visible to other devices? Provide enough information so that we can tell you how to proceed..
 
OP
M
Joined
Feb 24, 2011
Messages
879
Reaction score
21
Points
18
Location
Los Angeles
I did not install iOS 8.1, so I have the one before that.

My phone does not appear in the WiFi pulldown menu. I don't know where to look for it when it is connected by USB.

I have no other devices. Only iPhone and MacBookPro.
 
OP
M
Joined
Feb 24, 2011
Messages
879
Reaction score
21
Points
18
Location
Los Angeles
The symptoms are that my MacBookPro does not synch with my iPhone, so I cannot use the iPone as a hotspot.
 

vansmith

Senior Member
Joined
Oct 19, 2008
Messages
19,924
Reaction score
558
Points
113
Location
Queensland
Your Mac's Specs
Mini (2014, 2018, 2020), MBA (2020), iPad Pro (2018), iPhone 13 Pro Max, Watch (S6)
Syncing has no part in this so that's not the issue.

Do you have the WiFi hotspot setup on your iPhone? Go to Settings > Personal Hotspot and ensure that it's enabled.
 
OP
M
Joined
Feb 24, 2011
Messages
879
Reaction score
21
Points
18
Location
Los Angeles
Okay, I figured out that I had to go to System Preferences --> Networks to see the iPhone connected by USB. That's done. Then, I figured out how to Pair with Bluetooth. That appears to be done. But I am still not able to connected by WiFi.
 
OP
M
Joined
Feb 24, 2011
Messages
879
Reaction score
21
Points
18
Location
Los Angeles
It's not working. The phone says I'm connected, the Network thing in System Preferences says I'm connected, but I'm getting no e-mail and I cannot log on to the internet using Safari.
 

vansmith

Senior Member
Joined
Oct 19, 2008
Messages
19,924
Reaction score
558
Points
113
Location
Queensland
Your Mac's Specs
Mini (2014, 2018, 2020), MBA (2020), iPad Pro (2018), iPhone 13 Pro Max, Watch (S6)
What's the error? Do you get any sort of messages? Do you get an IP address?
 
OP
M
Joined
Feb 24, 2011
Messages
879
Reaction score
21
Points
18
Location
Los Angeles
What's the error? Do you get any sort of messages? Do you get an IP address?


I get an IP address.

I get no messages. The error is that I cannot use my phone as a hotspot. I am trying to figure out why. The phone says "Personal Hotspot: 1 Connection" across the top, but I cannot browse the internet or get mail.
 

vansmith

Senior Member
Joined
Oct 19, 2008
Messages
19,924
Reaction score
558
Points
113
Location
Queensland
Your Mac's Specs
Mini (2014, 2018, 2020), MBA (2020), iPad Pro (2018), iPhone 13 Pro Max, Watch (S6)
It's possible that your carrier doesn't support Personal Hotspots. See here for a list of supported carriers (globally).
 

dbm


Joined
Dec 31, 2010
Messages
498
Reaction score
17
Points
18
Location
Preston, Lancs, UK
Your Mac's Specs
Mac Mini 2011 i5 2.3/8GB, MBPr 15 2013 with i7/16GB both running El Capitan
I would be tempted to upgrade to 8.1. I found 8.0 to be a bit flaky with regards to the personal wifi hotspot, but 8.1 is much more robust on my iPhone 6.
 
OP
M
Joined
Feb 24, 2011
Messages
879
Reaction score
21
Points
18
Location
Los Angeles
It's possible that your carrier doesn't support Personal Hotspots. See here for a list of supported carriers (globally).


I'm with Verizon. The Personal Hotspot worked during approx. the first year of ownership of the phone.

Sorry to sound like an idiot, but that's all I know.
 
OP
M
Joined
Feb 24, 2011
Messages
879
Reaction score
21
Points
18
Location
Los Angeles
I would be tempted to upgrade to 8.1. I found 8.0 to be a bit flaky with regards to the personal wifi hotspot, but 8.1 is much more robust on my iPhone 6.



Is it safe now to install 8.1?
 

vansmith

Senior Member
Joined
Oct 19, 2008
Messages
19,924
Reaction score
558
Points
113
Location
Queensland
Your Mac's Specs
Mini (2014, 2018, 2020), MBA (2020), iPad Pro (2018), iPhone 13 Pro Max, Watch (S6)
According to that chart, Verizon is supported.

Yes, you're fine installing iOS 8.1. Give that a try and see if that improves things.
 

Shop Amazon


Shop for your Apple, Mac, iPhone and other computer products on Amazon.
We are a participant in the Amazon Services LLC Associates Program, an affiliate program designed to provide a means for us to earn fees by linking to Amazon and affiliated sites.
Top