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Message: <blockquote data-quote="bbnck" data-source="post: 1743800" data-attributes="member: 384434">Hello,Just a quick update: given it was close to Christmas the last time I e-mailed Craig, I haven't heard back from him yet. I reached out to him yesterday to see if they have found anything from the logs I sent in November, so I am hoping he will get back to me soon. It has been quite a long couple of months, so I am hoping being patient has paid off if the time it has taken is because they are wrapping up a software update to address the problem. Bluntly speaking I just want to know if it is a possible hardware issue that requires me to go to an Apple Authorised Service Provider or is just a limitation of the hardware, or a software problem which they can fix. I am hoping it is a purely software issue, but I have my doubts.I really hope I have an answer soon.</blockquote>