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Apple Computing Products:
macOS - Apps and Programs
Outlook 2011 - Lost all data and folders
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<blockquote data-quote="Diamond Bloater" data-source="post: 1447489" data-attributes="member: 272771"><p><strong>Same problem due to my stupidity</strong></p><p></p><p>I felt I should add to this thread because I have just had the same problem with Outlook for Mac 2011. Having fixed the problem, it was, with hindsight, due to my stupidity. Hopefully this post may help others...</p><p></p><p>After restarting the Macbook, I opened Outlook and was horrified to find it 'empty'. Both my personal and business accounts were not showing, and with them all the data contained therein. </p><p></p><p>After a few minutes of panic and visiting online forums (like this one), I realised what had happened. In arriving at this conclusion, I was greatly helped by the post from Solera IT above (THANKS!!), whose method for opening the MS Data Utility showed me that the only Outlook Identity which was visible had been created a few minutes earlier (conclusion: something has happened to the one created when I first set up Outlook several months ago).</p><p></p><p>Before I restarted, I had been performing some housekeeping on my system - tidying up the Documents folder and that kind of thing. During this process, i had seen a folder within Documents called 'Microsoft User Data'. Thinking that I didn't need this to be in that location (without thinking through the consequences given what I now know it contains!), I moved it elsewhere on Macintosh HD. Obviously this caused the problem I had encountered when logging back in after the restart. Moving this folder in its entirety back to the Documents folder (after deleting the new MS User Data folder that Outlook had created in the meantime) brought all my stuff back into Outlook, which now worked as normal again.</p><p></p><p>You will undoubtedly think me stupid to have moved the folder in the first place (and I would agree with you to an extent), but why on earth would the defualt location for the highly-important Outlook data file be in such a commonly-used and (in my view) inappropriate place? I am non-technical, but surely it would be better to put this file somewhere further in the depths of the hard drive, in the sort of place that users like me would never venture?!?!</p><p></p><p>Hope this helps other stupid people like me. <img src="/mac_images/images/smilies/Innocent.png" class="smilie" loading="lazy" alt="O:)" title="Innocent O:)" data-shortname="O:)" /></p></blockquote><p></p>
[QUOTE="Diamond Bloater, post: 1447489, member: 272771"] [b]Same problem due to my stupidity[/b] I felt I should add to this thread because I have just had the same problem with Outlook for Mac 2011. Having fixed the problem, it was, with hindsight, due to my stupidity. Hopefully this post may help others... After restarting the Macbook, I opened Outlook and was horrified to find it 'empty'. Both my personal and business accounts were not showing, and with them all the data contained therein. After a few minutes of panic and visiting online forums (like this one), I realised what had happened. In arriving at this conclusion, I was greatly helped by the post from Solera IT above (THANKS!!), whose method for opening the MS Data Utility showed me that the only Outlook Identity which was visible had been created a few minutes earlier (conclusion: something has happened to the one created when I first set up Outlook several months ago). Before I restarted, I had been performing some housekeeping on my system - tidying up the Documents folder and that kind of thing. During this process, i had seen a folder within Documents called 'Microsoft User Data'. Thinking that I didn't need this to be in that location (without thinking through the consequences given what I now know it contains!), I moved it elsewhere on Macintosh HD. Obviously this caused the problem I had encountered when logging back in after the restart. Moving this folder in its entirety back to the Documents folder (after deleting the new MS User Data folder that Outlook had created in the meantime) brought all my stuff back into Outlook, which now worked as normal again. You will undoubtedly think me stupid to have moved the folder in the first place (and I would agree with you to an extent), but why on earth would the defualt location for the highly-important Outlook data file be in such a commonly-used and (in my view) inappropriate place? I am non-technical, but surely it would be better to put this file somewhere further in the depths of the hard drive, in the sort of place that users like me would never venture?!?! Hope this helps other stupid people like me. O:) [/QUOTE]
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Apple Computing Products:
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Outlook 2011 - Lost all data and folders
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